Branch Team Leader at Standard Bank Group

Job Description

• To lead the effective functioning of the branch, ensuring strong operational control, disciplined risk management, sales delivery, and an exceptional customer experience. This role is accountable for the full day-to-day management of the branch environment including security, cash handling, service quality, staff leadership and performance outcomes, while promoting multi-channel usage and driving financial growth.

Key Responsibilities:

• Lead the branch team to drive performance, capability development and a strong service culture across all staff.
• Deliver sales growth by driving acquisition, cross-sell and retention, while promoting digital and multi-channel usage.
• Own customer experience by resolving complex complaints, ensuring quick turnaround times and maintaining service quality standards.
• Manage branch operations and risk including cash handling, security, audit findings, fraud prevention, compliance and health and safety requirements.
• Improve branch performance through analysis of reports, monitoring resources and implementing process and productivity improvements.

Qualifications

• Bachelor’s Degree in Commerce, Finance, Risk Management, Business Management or a related discipline (NQF Level 7 FAIS recognised qualification)
• FAIS Representative status required
• Regulatory Examination 5 and Regulatory Examination 1 preferred

Minimum Experience:

• Minimum 4 to 5 years experience in a branch banking environment
• Proven experience in leading a branch or front-line banking team
• Demonstrated track record in retail banking sales, including acquisition, cross-sell and meeting revenue targets
• Strong operational banking exposure including cash management, audits, risk management, fraud prevention and compliance
• Experience interacting with multiple banking functions such as lending, everyday banking and client coverage
• Exposure to resolving customer complaints and managing complex client service situations

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches & Following Procedures
• Articulating Information & Convincing People
• Challenging Ideas & Exploring Possibilities
• Generating Ideas & Providing Insights
• Making Decisions & Producing Output
• Showing Composure & Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)