Omni Merchant- JD Sports at TFG (The Foschini Group)

Job Description
Key Responsibilities:

• Manage and drive projects from start to finish within allocated deadlines.
• Liaise with internal teams to ensure product content requirements and deadlines are met.
• Maintain the Omni product catalogue with accurate and up-to-date information (grouping, naming, descriptions, attributes, images, taxonomy).
• Source images via JD repository or 3PB portals.
• Source and manage samples for photography.
• Coordinate with the photo studio and merchandise teams to ensure timely image processing.
• Perform regular quality checks on websites to ensure accuracy and functionality.
• Research and recommend innovative operational improvements in collaboration with OTM.
• Execute campaigns and promotions, including product catalogue updates and taxonomy changes.
• Identify content and campaign opportunities to move additional stock and enhance assortments.
• Professionally manage external customer service queries until resolved.
• Ensure timely resolution of customer service tickets and maintain high service levels.
• Contribute to achieving online revenue targets through effective merchandising and campaign execution.
• Coordinate with retail stores for seamless fulfilment of online orders, exchanges, and refunds.
• Generate and distribute key reports and provide timely and regular feedback on projects.

Qualification & Experience: 

• 1–2 years’ experience in eCommerce/Omni retail.
• Systematic approach to workflow and problem solving
• Computer literacy and experience with CMS, POS, and Excel.

Skills:

• Ability to learn and adapt to new digital technologies.
• Understanding of web analytics, tracking, and reporting.
• Strong merchant thinking.
• Excellent organizational, interpersonal, and communication skills.
• Negotiation skills and ability to work collaboratively.
• Desire to develop a career in omni-channel retail or eCommerce.

Behaviours:

• Continual Improvement - Actively seeks opportunities to continually improve processes 
• Decision Making - Analyses complex situations to ensure effective and timely choices