On-Course Betting Operations Assistant at Hollywoodbets

Job Description

• To provide dedicated assistance and operational support to both the On-Course Supervisor and Bank Controller in managing all aspects of the Betting operations on race days.
• This includes ensuring the smooth functioning of on-course betting and banking activities, maintaining cash control and reconciliation accuracy, supporting staff coordination, and upholding customer service excellence within the race day environment.
• The role contributes directly to the efficient delivery of Race Coast KwaZulu-Natal’s Betting objectives, operational integrity, and race day experience for customers and stakeholders.

KEY RESPONSIBILITY AREAS (KRA):

Support within the On-Course Environment

• Assist the On-Course Supervisor in coordinating and overseeing all Betting operations during race days.
• Monitor operator performance and resource allocation to ensure optimal service levels across all booths and betting stations.
• Prepare, review, and analyse race day reports, including operator headcount, turnover figures, and transaction volumes per hour, to support post-race analysis.
• Address and resolve customer complaints, payment disputes, or service-related issues promptly and professionally.
• Support the HDJ (Hollywoodbets Durban July) recruitment and training programme in conjunction with the Human Resources department — including assisting with onboarding, training coordination, and performance feedback.
• Ensure adherence to Race Coast’s operational procedures, cash handling policies, and code of conduct at all times.

Performance Indicators:

• Accuracy and timeliness of race day reporting.
• Reduction in customer complaints or transaction errors.
• Smooth deployment and performance of on-course staff.

Support to the On-Course Bank

• Assist the Bank Controller with the preparation, verification, and issuing of floats and cash boxes for all race day booths and operations.
• Maintain accurate documentation for all cash movements, including float issues, transfers, and collections.
• Ensure all on-course ATMs are stocked with sufficient cash to meet public and operator demand throughout the event.
• Distribute additional cash to booths as required during race day operations, maintaining clear audit trails.
• Ensure all booth cash and floats are correctly returned, verified, and recorded with the on-course bank at day end.
• Conduct reconciliation and balancing of all incoming monies, updating results on designated control systems.
• Prepare, verify, and submit all necessary banking and finance paperwork to the Finance Department within set deadlines.
• Maintain constant oversight of bank and main vault balances, ensuring funds are secure and fully accounted for.

Performance Indicators:

• 100% float and vault reconciliation accuracy.
• Timely submission of finance reports.
• No unaccounted or unbalanced cash variances.

Operational Compliance and Coordination

• Adhere to Race Coast KwaZulu-Natal’s internal controls, financial procedures, and operational standards.
• Support the coordination of on-course logistics, including booth setup, signage, and materials related to Betting activities.
• Communicate effectively with supervisors, operators, and administrative staff to ensure information flow and task completion.
• Contribute to continuous improvement by identifying and reporting operational inefficiencies or procedural gaps.
• Uphold confidentiality and ethical standards in all cash and customer-related dealings.

Performance Indicators:

• Compliance with all audit and operational control requirements.
• Effective communication with internal teams.
• Implementation of recommended process improvements.

Customer & Stakeholder Service

• Provide efficient and courteous assistance to racegoers, operators, and internal staff regarding Betting matters.
• Promote a positive and professional image of Race Coast KwaZulu-Natal at all times.
• Collaborate with customer service teams to enhance the on-course experience through responsiveness and reliability.

Performance Indicators:

• Positive customer and staff feedback.
• Responsiveness to queries and complaints within acceptable time frames.

EXPERIENCE / COMPETENCIES / GENERAL REQUIREMENTS

Experience:

• Minimum 2 years’ experience in retail, events, banking, or racing/betting environments with cash handling and reconciliation exposure.
• Supervisory or coordination experience in a customer-facing role preferred.

Technical Competencies:

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong numerical and reconciliation abilities.
• Familiarity with betting systems, financial control procedures, or on-course operations advantageous.

Behavioral Competencies:

• High integrity, accuracy, and attention to detail.
• Strong communication and interpersonal skills.
• Team-oriented with the ability to work under pressure and meet deadlines.
• Problem-solving and decision-making ability in a fast-paced race day environment.

General Requirements:

• Willingness to work weekends, public holidays, and night shifts as required by the racing calendar.
• Professional appearance and conduct in line with Race Coast KwaZulu-Natal standards.
• Commitment to delivering excellence and continuous improvement.

Closing Date 14 November 2025