Current Jobs at Hollywoodbets

Job Description

• To provide dedicated assistance and operational support to both the On-Course Supervisor and Bank Controller in managing all aspects of the Betting operations on race days.
• This includes ensuring the smooth functioning of on-course betting and banking activities, maintaining cash control and reconciliation accuracy, supporting staff coordination, and upholding customer service excellence within the race day environment.
• The role contributes directly to the efficient delivery of Race Coast KwaZulu-Natal’s Betting objectives, operational integrity, and race day experience for customers and stakeholders.

KEY RESPONSIBILITY AREAS (KRA):

Support within the On-Course Environment

• Assist the On-Course Supervisor in coordinating and overseeing all Betting operations during race days.
• Monitor operator performance and resource allocation to ensure optimal service levels across all booths and betting stations.
• Prepare, review, and analyse race day reports, including operator headcount, turnover figures, and transaction volumes per hour, to support post-race analysis.
• Address and resolve customer complaints, payment disputes, or service-related issues promptly and professionally.
• Support the HDJ (Hollywoodbets Durban July) recruitment and training programme in conjunction with the Human Resources department — including assisting with onboarding, training coordination, and performance feedback.
• Ensure adherence to Race Coast’s operational procedures, cash handling policies, and code of conduct at all times.

Performance Indicators:

• Accuracy and timeliness of race day reporting.
• Reduction in customer complaints or transaction errors.
• Smooth deployment and performance of on-course staff.

Support to the On-Course Bank

• Assist the Bank Controller with the preparation, verification, and issuing of floats and cash boxes for all race day booths and operations.
• Maintain accurate documentation for all cash movements, including float issues, transfers, and collections.
• Ensure all on-course ATMs are stocked with sufficient cash to meet public and operator demand throughout the event.
• Distribute additional cash to booths as required during race day operations, maintaining clear audit trails.
• Ensure all booth cash and floats are correctly returned, verified, and recorded with the on-course bank at day end.
• Conduct reconciliation and balancing of all incoming monies, updating results on designated control systems.
• Prepare, verify, and submit all necessary banking and finance paperwork to the Finance Department within set deadlines.
• Maintain constant oversight of bank and main vault balances, ensuring funds are secure and fully accounted for.

Performance Indicators:

• 100% float and vault reconciliation accuracy.
• Timely submission of finance reports.
• No unaccounted or unbalanced cash variances.

Operational Compliance and Coordination

• Adhere to Race Coast KwaZulu-Natal’s internal controls, financial procedures, and operational standards.
• Support the coordination of on-course logistics, including booth setup, signage, and materials related to Betting activities.
• Communicate effectively with supervisors, operators, and administrative staff to ensure information flow and task completion.
• Contribute to continuous improvement by identifying and reporting operational inefficiencies or procedural gaps.
• Uphold confidentiality and ethical standards in all cash and customer-related dealings.

Performance Indicators:

• Compliance with all audit and operational control requirements.
• Effective communication with internal teams.
• Implementation of recommended process improvements.

Customer & Stakeholder Service

• Provide efficient and courteous assistance to racegoers, operators, and internal staff regarding Betting matters.
• Promote a positive and professional image of Race Coast KwaZulu-Natal at all times.
• Collaborate with customer service teams to enhance the on-course experience through responsiveness and reliability.

Performance Indicators:

• Positive customer and staff feedback.
• Responsiveness to queries and complaints within acceptable time frames.

EXPERIENCE / COMPETENCIES / GENERAL REQUIREMENTS

Experience:

• Minimum 2 years’ experience in retail, events, banking, or racing/betting environments with cash handling and reconciliation exposure.
• Supervisory or coordination experience in a customer-facing role preferred.

Technical Competencies:

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong numerical and reconciliation abilities.
• Familiarity with betting systems, financial control procedures, or on-course operations advantageous.

Behavioral Competencies:

• High integrity, accuracy, and attention to detail.
• Strong communication and interpersonal skills.
• Team-oriented with the ability to work under pressure and meet deadlines.
• Problem-solving and decision-making ability in a fast-paced race day environment.

General Requirements:

• Willingness to work weekends, public holidays, and night shifts as required by the racing calendar.
• Professional appearance and conduct in line with Race Coast KwaZulu-Natal standards.
• Commitment to delivering excellence and continuous improvement.

Closing Date 14 November 2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for a Sales Agent Field to be based in Madibeng, North West. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities. Represent the brand professionally and positively

What You’ll Do For The Brand:

• Customer Service:  Assist clients with opening accounts and all betting queries 
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily 
• Promote the mobile brand. 
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business 

What You’ll Bring To The Team:

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Apply Before 12/06/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for an Operations Support Administrator (Retail) based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will play a critical role in ensuring the smooth operation of retail activities by overseeing various administrative tasks and providing support to enhance efficiency and effectiveness within the organization. This role involves a range of responsibilities aimed at improving processes, maintaining system integrity, and fostering a culture of excellence.

What You Bring To The Team

• Proficient in Microsoft Office 

A Bonus To Have

• 1-3 Years of Administrative Management experience 
• A Valid driver’s license
• A relevant Diploma/Degree

What You’ll Do For The Brand:

• User Rights Management: Manage and validate user rights and roles in the SyX & HIS systems promptly. Ensure that feedback received is efficiently communicated to the IT department and oversee the implementation of these changes while maintaining accurate records of all system modifications.
• Branch Creation and Closure: Facilitate the creation and closure of new branches, managing the process from start to end and ensuring that all necessary updates are made on required platforms.
• Operational Database Maintenance: Maintain the operational database on HIS, including tasks such as managing Self-Exclusions, Customer Bans, and Terms & Conditions, ensuring data accuracy and compliance. 
• Voucher Process: Ensure that approved vouchers are printed and distributed accurately and within specified timelines. Maintaining accurate records of all vouchers. 
• Regional Information: Regularly update regional information to ensure it remains current and accessible to required departments. 
• Branch Visits: Conduct branch visits to gain an understanding of their operations, address issues proactively, and identify opportunities for improvement.
• Report Consolidation: Prepare and consolidate various reports as requested by Management, providing valuable insights and information for decision-making.
• Continuous Improvement: Demonstrate a commitment to ongoing learning and the implementation of new techniques to enhance operational efficiency and effectiveness.
• Ad-hoc: Offer support to the Retail Operations & Management Team falling within the administrative scope ensuring timely completion within specified deadlines.

Apply Before 12/06/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars. 
• We have an amazing opportunity for an HVAC Technician to be based at our Umhlanga Offices. Do you think you have what it takes to be our newest Purple Star? 
• The successful candidate will be responsible for installing, maintaining and repairing HVAC systems. The HVAC technician will be skilled in cleaning, adjusting and repairing systems. You will guide and advise team members to select the most appropriate air quality system to fulfil their requirements. You will be responsible for air quality systems from installation to end-of-life by performing maintenance, warranty and emergency repairs.

You Bring:

• Valid driver's licence
• 5+ years’ experiences an HVAC technician, and willingness to continue education in HVAC field.
• Understanding of advanced principles of air conditioning, refrigeration and heating.
• Working knowledge of boiler systems.
• Proficient in balancing air and water treatment systems in line with HVAC protocols.
• Proficient in reading schematics and work plans.
• Ability to work after hours, over weekends and on public holidays with short or no notice.
• Ability to work in confined spaces.

What You’ll Do for The Brand: 

• Installing, maintaining and repairing ventilation and air conditioning systems and equipment.
• Identifying maintenance risks on equipment.
• Diagnosing electrical and mechanical faults for HVAC systems.
• Cleaning, adjusting and repairing systems, and performing warranty services.
• Performing emergency repairs promptly and efficiently.
• Providing technical direction and on-the-job training.
• Keeping daily logs and records of all maintenance functions.
• Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
• Complying with service standards, work instructions and customers' requirements.
• Assisting with Team Member’s / customers' queries.

What You’ll Bring To The Team: 

• Excellent Listening skills. 
• Excellent communication skills
• Portray good interpersonal skills.
• Ability to work under pressure and produce good quality results.

Apply Before 12/05/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for a Customer Service Manager (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• This role will be responsible for the management of the Customer Care team to ensure operational excellence, exceptional customer service, and alignment with business objectives. This role focuses on the management of systems and process, compliance with legislative requirements, resources and human capital, shift and workforce planning. 

You bring:

• 3 years management experience within a Contact Centre.

A bonus to have:

• Betting Knowledge.
• Relevant degree/diploma.

What You’ll Do For The Brand:

•  Provide direction and communication to teams, ensuring all targets are met.
•  Prompt query resolution, with a focus on first-time resolution.
•  Maintain service levels and performance standards across Customer Care operations.
•  Drive Performance Management, Career Pathing and Succession Planning with IDP and PIP compliance.
•  Attract, select, employ, and retain top talent and ensure that we comply with company EE targets.
•  Handle escalations, disputes and crisis situations effectively until resolved. 
•  Foster a high-quality, positive work environment that motivates and engages team members
•  Identify and address training needs, collaborating with support teams to drive initiatives. Ensure that the team are adequately able to attend to queries around  customer accounts, audits and promotions. 
•  Enhance service delivery by improving processes and collaborating with internal departments, focus on innovation with customer service delivery. 
•  Monitor customer satisfaction, analyse issues and implement solutions to improve service.
•  Communicate accurate performance metrics to the department manager and provide regular updates on operational progress
•  Drive compliance with Company policies, procedures and regulations whilst maintaining confidentiality and ethical standards. 
•  Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
•  Ensure effective staffing and resource management through accurate scheduling. 
•  Hollywood brand and image are consistently promoted through excellent service delivery.
•  Lead by example and live the Hollywoodbets values.
•  Create and manage an effective Rewards and Recognition program.
•  Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring To The Team:

• Customer Service Excellence.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.
• Excellent reporting abilities.
• Advanced working knowledge of MS Office.
• Knowledge of the various betting types and platforms.

Apply Before 12/06/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Canteen Manager to be based in Cape Town. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be take accountability for, manage and report on the F&B Canteen function in order to ensure smooth running and management of operations.
• This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, financial profitability and cost control, adherence to departmental processes and reporting and company policies. The successful incumbent must ensure that the F&B experience attracts and retains customers on a daily basis. 

You Bring:

• F & B Qualification 
• Valid driver’s license
• Food and Beverage Industry experience 

What You’ll Do For The Brand:

• Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas
• Ensure internal F&B processes are followed
• Ensure the GAAP system is up and running at all times
• Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area. Ensure the cutlery and crockery is clean and in good condition for use by customers.
• Ensure cash up processes are followed in order to accurately account for/disclose and report on sales
• Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards
• Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery
• F&B canteen cost and budget management to ensure maximum profitability. Financial management of F&B targets for the canteen, cash and stock control.
• Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
• Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back office stock.
• Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Manage all Food and Beverage staff at the canteen. This includes Stock Controller, Store men, F&B Supervisors, and management of the waitrons/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that underperform.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensure timeous submission of daily, weekly, monthly F&B reports
• Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.

What You’ll Bring To The Team:

• Showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over tasks and ability to identify irregularities.
• Good problem solving skills
• Excellent people management skills
• Follows through and delivers results in spite of obstacles. Admits to errors and takes corrective action to avoid repetition.
• Making customer needs a primary focus of one’s actions
• System experience in terms of understanding input into the system, maintaining the system and reporting via system generated result to reflect accurate information 

Apply Before 12/05/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for an Operations Team Leader (Athletics Club) to be based in Greyville Racecourse. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for managing operations related functions for the business, prioritising building the Hollywoodbets Athletics Club brand across the country.
• The Operations Team Lead will work on developing an operational strategy with the aim of strengthening our club position in all regions, increasing participation and loyalty, a strategy around our elite athletes, our annual road race and content on all our AC pages and driving account signups on our mobile site and bets taken across all product categories. This role will also be responsible for guiding, mentoring and managing a talented, growing Team.

You bring:

• Code 8 Driver's License.
• A minimum of 3 years’ experience in Marketing, Brand Management, Digital Marketing, Communication & Sales
• A minimum of 2 years’ experience in a Leadership/ Management role

A bonus to have:

• Relevant degree/Diploma

What You’ll Do For The Brand:

• Spearhead the strategic and hands-on development and implementation of marketing (digital & traditional), PR and communication plans; working closely with the Leadership Team, Creative and Content Teams, and other stakeholders to ensure these are aligned to business objectives and delivered collaboratively. 
• Attend and/or participate in events, conventions, conferences, and tradeshows, preparing engaging displays and collateral as needed, and providing post-event reports and analysis.
• Develop internal marketing strategy and communications plans. 
• Implementation of strategies and marketing plans.  
• Management of SLA’s aligned to working with marketing agencies.
• Custodian of the brand including brand positioning and communication.
• Management of idea generation and implementation of projects.
• Remain fully informed with industry norms, restrictions and standards and ensure marketing initiatives are compliant.  
• Comply with various regulations from the National Gambling board, Athletics Boards and Provincial Gambling Boards.
• Responsible for identifying new marketing opportunities ensuring growth and ensuring that existing activities are optimised. 
• Ongoing review of analytics to provide insights and optimise strategies and plans.
• Identify new opportunities for brand growth.
• Generate awareness, differentiation, and strong brand positioning in the defined markets.
• Generate marketing material.
• Provide digital marketing insights and strategic direction for digital marketing strategy and implementation of campaigns including social media marketing, search engine marketing, paid campaigns, SEO, email campaigns, mobile campaigns etc. 
• Monitor the ongoing performance of all websites and oversee the development and content management on various websites and online platforms. 
• Execution of competitor analysis and ensure ROI on marketing campaigns.
• Develop and manage sponsorship strategies and relationships to ensure brand associations are relevant, meaningful and that ROI is maximised.
• Manage all events and handovers.
• Conduct market research and interpret the results, using these to inform strategies and plans. 
• Work with the Hollywood Marketing Team to ensure brand tone and look is consistent and synergy with the group. 
• Manage Above the Line (ATL), Through the Line (TTL) and Below the Line (BTL) marketing activities across all mediums. 
• Conduct National Road shows and all CSR campaigns in conjunction with the Hollywood Foundation. 
• Remain involved in all that is related to the company’s Corporate Social Investment and Socio-Economic Development and ensure these initiatives are well communicated. 
• To work closely with the Hollywoodbets Global Head of Marketing, Head of Digital Marketing and Marketing Managers, Athletics Club Team as well as other Leaders in the business to develop new initiatives and enhance existing activities. 
• To manage and build relationships with Teams internally, clients and stakeholders in various regions.
• Budget and expenditure control as well as budget forecasting.
• Ongoing competitor analysis and reporting and sharing insights with the business to inform key decisions. 
• Drive content for online (website, social and blog).
• Responsible for providing direction, setting KPI's, conducting performance reviews and leading the Team daily.
• Understand key marketing performance metrics, automation, and analytics tools to provide in-depth market research & definition, forecasts, competitive analysis, campaign results, and customer trends & insights in order to translate results into actionable insights for the Marketing Team and the Business. 
• Weekly, monthly, quarterly, and annual reporting.

What You’ll Bring To The Team:

• Excellent communication and interpersonal skills.
• Displays a positive attitude.
• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands. 
• High level of creativity and focus.
• Impressive planning, organisational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and always show initiative.
• Excellent presentation and reporting skills.

Apply Before 12/06/2025

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Responsibilities

• Monitor unusual online client fluctuations based on preset parameters and conclude if there are material indicators of the presence of money laundering.
• Ensuring all cash transactions, singular or aggregated (where possible/identified), are successfully reported to FIC within 48hrs.
• Collect and analyze data.
• Distributing queries daily.
• Escalating all uncleared queries to seniors.
• Monitor all GOAML accounts daily for notifications.
• Assist with the improvement of procedures and compliance.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to management.
• Ad hoc tasks and requests.

Qualifications

• Computer literate.
• Valid driver’s license (Advantageous).
• 1-2 administrative experience (Advantageous).

Apply Before 11/21/2025