On Site Service Technician - Level II at Cummins Inc.

DESCRIPTION

• We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Service Operations Department in Gamagara, Northern Cape, South Africa.

In this role, you will make an impact in the following ways:

• Deliver Reliable RepairsYou’ll ensure Cummins products are up and running by diagnosing and completing less complex repairs efficiently, minimizing downtime for the customer.
• Enhance Customer SatisfactionBy engaging with customers professionally and courteously, you’ll build trust and strengthen long-term relationships, becoming a dependable point of contact.
• Empower Customer TeamsThrough coaching on preventative maintenance and basic repairs, you’ll upskill customer employees, helping them maintain equipment more effectively.
• Ensure Operational ReadinessYour attention to detail in preparing tools and parts will streamline repair processes, ensuring timely and accurate service delivery.
• Support Escalation EfficiencyBy identifying and escalating complex issues promptly, you’ll contribute to faster resolutions and reduce potential disruptions.
• Maintain Compliance and SafetyYour adherence to Health, Safety & Environmental policies will help create a safe work environment and ensure regulatory compliance.
• Drive Continuous ImprovementCompleting training aligned with business needs will keep your skills sharp and ensure you’re always ready to meet evolving technical challenges.
• Contribute to Quality and Accountability Accurate documentation of service activities supports warranty claims, quality assurance, and operational transparency.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong Diagnostic and Troubleshooting Skills: You must be able to translate customer complaints into actionable diagnostic plans, use electronic tools and guided workflows, and validate repairs by replicating issues and confirming resolution.
• Proficiency with Electronic Service Tools: Knowing how to select, operate, and interpret results from Cummins’ suite of diagnostic hardware and software tools is essential for accurate and efficient service.
• Understanding of Engine and System Interactions: You’ll need to analyze how various mechanical and electrical systems interact (e.g., fuel, cooling, aftertreatment), using service manuals and measurement tools to pinpoint issues and perform quality repairs.
• Attention to Detail in Documentation and Escalation: Accurate service documentation and knowing when and how to escalate unresolved issues ensures smooth workflow, proper billing, and a strong service history for each unit.

QUALIFICATIONS

Education/ Experience:

• Matric certificate
• Apprentice Certified Power Generation or Engine Technician (Preferred)
• Vocational diploma from relevant technical institution/Minimum of full completed N2
• Diesel mechanic trade test or Millwright trade test
• Current relevant electrical certification (optional)
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with power generation or engine products
• High Voltage/ Low Voltage experience (optional)
• Customer service experience
• This position may require licensing for compliance with export controls or sanctions regulations.