On The Road (OTR) Salvage Assessor at OUTsurance

Job Description

• As the OUTsurance Salvage Assessor you will be responsible for the following:

Responsibilities

As a Salvage Assessor you will:

• Liaise with internal and external clients with a focus on service delivery
• Recovering of Stolen vehicles in South Africa and outside the borders of SA
• Assisting of clients to identify vehicles in the different pounds in South Africa and outside the borders of SA
• Liaise with the South African police, Metro Police, cross border Police authorities, Interpol and Tracking companies
• Liaise with the Registration authorities and South African Insurance Crime Bureau
• Liaise with Outsurance Salvage department
• Handle all claims admin, including reporting, attaching information, requesting information etc
• Handle all Upliftment of vehicles in all Police impounds in South Africa and outside the borders of SA
• Handling of Vehicle data dotting, clearances, Requesting of RPC forms (Request for police clearance) and issuing of SAPVIN numbers.
• Liaise with service providers including Auction houses
• Handle and resolve all queries and problems from clients, service providers and the Outsurance / Youi salvage department
• Payment of claims and invoices to clients and service providers.
• Conduct all the above to the required performance and quality standards that are in place
• Attending PVCF (Provincial Vehicle Crime Forums) meetings and Pounds Operations Clean-ups with stakeholders and submit comprehensive reports.
• All the above to be done in an extremely fast turnaround time in order to get client’s claim sorted and give great/awesome service in turn.

Qualifications
Matric

• A salvage assessing/investigation, assessing related tertiary qualification or practical experience.
• Valid driver’s licence
• Customer care service experience, which include administration duties in a previous skillset will be beneficial
• Claims assessing / investigative background and face to face client experience in a short-term insurance industry will be beneficial
• Must be willing to travel extensively
   

Experience

• Customer care environment experience, which include administration duties in a previous skillset will be beneficial Claims assessing / investigative background/ Loss adjusting and face to face client experience in a short-term insurance industry will be beneficial Active contacts in the law enforcement agencies Must be willing to travel extensively

Additional Information
Competencies and Skills

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Investigative know-how is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability
• Must have a passport ( not expired)
• The successful candidate will be based in Cape Town

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.

 Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential. In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.