Onboarding Operations Analyst at Luno

The role in a nutshell

You will form part of the Operations Onboarding team based in Cape Town, reporting to the Onboarding Operations Manager. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product and Legal teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe.

Your mission will involve 

• Helping Luno’s customers to onboard from multiple geographies. 

• Ensuring that Luno meets its project milestones related to customer onboarding.

• Following policies and procedures to ensure customers are onboarded in compliance with local regulations, including but not limited to Anti Money Laundering (AML) and Know Your Customers (KYC)

• Develop insights and summarize strategic and operational recommendations to enhance the Luno customer experience.

• Helping our customers experience seamless onboarding as their first step in their journey with Luno.

• Collaborate with various stakeholders to deliver an outstanding customer experience

In your first six months, you will

• Have a thorough functional understanding of Luno’s Onboarding processes, tools and integrations.

• Support the execution of the Onboarding Operations team’s initiatives.

• Identify and understand the challenges and propose solutions to circumvent them.

‘ The ideal Lunaut for this role, will have’ 

• University degree from a recognised tertiary institution

• 1-2 years’ relevant work experience in customer onboarding

• Knowledge in KYC (Know your customer) and matters pertaining to the broader AML/CFT industry

• Ability to adapt within a fast-paced environment

• Strong attention to detail, report writing and documenting outcomes of investigations 

• Interpret , prepare and represent complex management information.

• High proficiency in English

• If not a South African citizen, an existing, valid permit to work in South Africa

• Entrepreneurial, strong sense of responsibility and very high level of integrity

• Solid interpersonal, communication and negotiation skills

• Friendly, transparent, articulate and driven to succeed

• Familiarity with crypto-currencies will be highly advantageous

Life at Luno

If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.

Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!

Live long and prosper. We’ve got you covered with excellent private medical insurance. 

You'll be able to continuously up-skill yourself with access to free courses on Udemy and CodeAcademy.

For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start

Generous maternity / paternity and even (yes, you are reading it correctly) paw-ternity for your furry friend.

Annual Inspiration Day... for that pottery course you’ve always been meaning to do!

Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.

We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain. 

Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.