Onsite Support Engineer at Kontak Recruitment

• As the On-Site Support Engineer, you will be the go-to technical expert on the ground, providing hands-on support to end-users, maintaining network infrastructure, and keeping everything running smoothly across the client environment. You will manage documentation, coordinate with third-party vendors, and play an active role in IT projects and system upgrades. After-hours standby forms part of the role on a rotational basis.

Minimum Requirements

• At least 3 years of experience in a technical support role, preferably within an enterprise environment
• Experience with Microsoft Windows Server, Microsoft Exchange, Active Directory, and Microsoft Office applications
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking
• A degree or diploma in Computer Science, Information Technology, or a related field is preferred
• Relevant certifications such as CompTIA A+, Network+, MCSE, CCNA, or equivalent are highly desirable
• A valid driver's license and reliable personal transport

Key Responsibilities

• Provide on-site and remote technical support to end-users
• Troubleshoot and resolve hardware, software, and network issues
• Maintain and manage network infrastructure including switches, routers, firewalls, and wireless access points
• Manage documentation such as system configurations, network diagrams, and user manuals
• Liaise with third-party vendors for hardware repairs, software updates, and technical support
• Ensure compliance with IT policies, procedures, and security standards
• Participate in IT projects including system upgrades and new software deployments
• Monitor and maintain backup and disaster recovery procedures
• Participate in after-hours standby on a rotational basis