Operational Care Specialist - Air Logistics at Kuehne + Nagel

The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required)as well as capacity with qualified carriers/partners and or via the Kuehne-Nagel gateways. Specifically, the Operational Care Specialist will be part of a team ( Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings, etc). All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via Kuehne-Nagel operational systems.

Your Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
• To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
• To initiate and resolve any rate or performance discrepancies
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

Your Skills And Experiences

• Other Degree / Diploma - Freight Forwarding (preferred)
• You have at least 2 years experience in Air Logistics
• You have at least 2 years experience in Freight Forwarding
• Good command of the English Language - both written & spoken
• Strong Analytical and analysis skills
• Good Communication & Conflict resolution skills
• Decision making & Problem solving skills