Jobs at Kuehne+Nagel

The Air logistics Revenue Care Center Manager is responsible to deliver excellence in managing the team responsible for revenue and cost processes within Kuehne-Nagel. Specifically, the Revenue Care manager shall be responsible for facilitating the company processes associated with the auditing of transactions to ensure maximum profitability and data accuracy. It shall be the responsibility of the Revenue Care manager to also work with counterparts in the customer care and operational care teams to ensure that the requisite upstream processes are in place to facilitate the functions of the revenue care team.

Your Responsibilities

• To provide leadership and direction to the revenue care organization
• To ensure excellence through high-quality file auditing
• To support the processes associated with Invoice entry, Cost entry and Gross Profit Confirmation
• To ensure close cooperation with Air logistics Managers of the Customer Care teams, operational care teams and Systems & Processes teams for optimized functions
• To actively manage interfaces and information / knowledge exchange between Kuehne-Nagel teams, sales organizations and customers relating to credit issues, payment issues and related topics
• To contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient operations
• To optimize proceedings to ensure development of Profit specific KPI's
• To ensure the highest levels of productivity within the organization

Your Skills And Experiences

• Bachelors / First University Degree - Finance (preferred)
• Other Degree / Diploma - Freight Forwarding
• You have 2-5 years experience in Air Logistics and Freight Forwarding/ Finance
• You have 2-5 years of Leadership Experience
• High knowledge of freight forwarding in the context of finance
• Knowledge of Kuehne-Nagel products, services and processes (preferred)
• Good command of the English Language - both written & spoken
• Computer Literate (Microsoft Word, Excel..)

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To be responsible for managing the Process and Systems functions in the Customer Care Locations of Africa countries, this includes all the related activities of process analysis, continuous improvement, training, support, and maintenance of all sea logistics processes and their related applications. To be responsible and ensure the Customer on-boarding process is implemented and the methodology is effectively used. This role undertakes the functional and disciplinary leadership as per the relevant organizational structure and ensures methodical, professional, and open leadership and coaching.


Your Responsibilities

• To be responsible for the delivery of day to day process support for customer service and management through supporting our sea logistics production systems and customer service tools in cooperation with the regional team.
• To oversee and ensure the delivery of training (system enhancements, sea logistics forwarding, process optimization and other advanced and dedicated trainings).
• To ensure high operational data quality via analysis, review and action planning together with the Sea Logistics Customer Care Location Managers.
• To support and oversee supplier electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams and Sea Logistics Process Excellence teams for specifications.
• To drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
• To oversee the testing and implementation of new releases in cooperation with the Regional Team.
• To act as the interface between IT and the business by defining + communicating system requirements in cooperation with Regional Team.
• To drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.
   

Your Skills And Experiences

• Bachelors / First University Degree - Logistics & Supply Chain Management
• Other Degree / Diploma - Six Sigma (preferred)
• You have 2-5 years experience in Sea Logistics
• You have at least 2 years experience in Project Management
• Computer Literate (Microsoft Word, Excel, Sea-Log , CIEL, KN Login)
• Good command of the English Language - both written & spoken
• IT/Systems Knowledge: To know and master sea processes + related systems
• Excellent communication and organizational skills

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The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required)as well as capacity with qualified carriers/partners and or via the Kuehne-Nagel gateways. Specifically, the Operational Care Specialist will be part of a team ( Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings, etc). All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via Kuehne-Nagel operational systems.

Your Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
• To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
• To initiate and resolve any rate or performance discrepancies
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

Your Skills And Experiences

• Other Degree / Diploma - Freight Forwarding (preferred)
• You have at least 2 years experience in Air Logistics
• You have at least 2 years experience in Freight Forwarding
• Good command of the English Language - both written & spoken
• Strong Analytical and analysis skills
• Good Communication & Conflict resolution skills
• Decision making & Problem solving skills

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The Customer Care Specialist is responsible for implementing and managing Customer Care strategy on location level as well as continuously optimizing the customer service to provide customer excellence. The job holder is part of the Durban Customer Care Location Team to provide helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to ensure that customers are satisfied with products, services, and features.


Your Responsibilities

• Customer Care and Satisfaction: to pro-actively advise and consult to ensure customer satisfaction
• Shipment Management: Qualification and entry of customer orders into the operational execution process
• Quotation Management: Qualification of customer inquiries, provide Kuehne-Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
• Customer On boarding: Inclusion and transfer of customer requirements into the Kuehne-Nagel systems; Accompanying (initial) customer order
• Customer Data Management: Maintenance and integration of customer data in the Kuehne-Nagel systems
• Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
• Reporting (creating, refining and reviewing reports)
   

Your Skills And Experiences

• Matric certificate (Grade 12) or relevant NQF related qualification is essential
• Minimum of 5 years experience in Sea Logistics and Freight Forwarding
• Complete understanding of operational legislation and processes eg. incoterms & customs processes
• Good command of the English language - both written and spoken
• Fully computer literate - MS office outlook
• Must have proven ability to prioritize responsibility and work under pressure
• Must have excellent communication skills to interact with customers
• Strong Analytical and analysis skills