The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
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Knowledge of operational compliance checks across the sales force to ensure risk alerts are being closed off accurately and within the required SLA.
Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality.
Experienced in support of new agents within the business by conducting audits on their performance.
Knowledgeable of strategies that ensure compliance results improve by driving key measurables.
Able to drive contractual obligation by clients which are affiliated to the Compliance rules, regulations and legislations are being adhered to.
Able to drive compliant behaviour regarding banking and governing bodies requirements. This could include credit card (other affiliated banking ussd. confirmations as designated by the client).
Able to drive script audit practises and adherence.
Able to conduct calibration sessions with relevant stakeholders to ensure the educational piece on operational compliance is filtered through.
Able to conduct audits on training sessions so that gaps identified from a QRC perspective is fed back to the training department and manager.
Able to make informed rulings on disputes/pushbacks raised by Sales in terms of Quality findings.
Able to conduct roll outs either in terms of the Compliance guide updates (other compliance related requirements).
Able to monitor / audit online applications that ensure team leaders are progressing agents accurately.
Requirements
Desirable
Knowledge of the online app and how it works.
Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality.
Knowledge of Excel.
Should understand what Compliance in business is.
Should be able to communicate in a professional manner.
Are you this person?
Do you have an enquiring mind and an eye for inaccuracies?
Are you a person who pays careful attention to detail?
Are you big on communication and driving improvements?
Can you conduct and present findings in a platform that is middle and senior management facing?
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