Operational Risk Management Investigator at Unitrans

Job Advert Summary    

• An opportunity has arisen for a Operational Risk Investigator responsible for the implementation and execution of an operational risk framework. Ensures the collection of operational risk data, including internal risk events and key risk indicators.
• Maintain and develop new stress test scenarios to evaluate the operational risks. Facilitates the risk and control self-assessment process to determine residual risk exposures. Drafts operational risk reports to management on risk events and exposures.

Minimum Requirements    

Qualifications & Experience:

Essential:

• Minimum of 5 years’ experience in investigations, risk, or security roles (preferably in logistics, transport, or supply chain environments).
• Proven experience conducting complex investigations and preparing formal reports.
• Experience in risk identification, mitigation, and reporting frameworks.

Desirable:

• Bachelor’s degree or diploma in Risk Management, Criminology, Security Management, or related field will be advantageous.
• Certification in Operational Risk Management, Security Management, or Fraud Investigation (e.g., CFE, CPP).
• Experience managing covert operations or informer networks.
• Knowledge of insurance claims processes and business continuity planning (BCP).

Duties & Responsibilities    

Key Responsibilities:

Investigations & Intelligence

• Conduct and manage internal and external investigations, including those from anonymous hotline reports.
• Investigate and support insurance claims (including SARIA claims) to ensure accurate and timely case resolution.
• Manage Covert Investigation Officers (CIOs) and recruit, develop, and oversee informer networks.
• Coordinate intelligence information related to accidents, criminal cases, industrial actions, and insurance matters.
• Provide a centrally controlled intelligence function to safeguard company personnel and assets.

Security Risk Management

• Conduct Security Risk Assessments and Security Audits across depots, sites, and operations.
• Support management of physical and electronic security systems (e.g., CCTV, alarms, access control).
• Render operational and intelligence support during strikes, riots, or protests, including evidence collection, strike diary maintenance, and Business Continuity Plan (BCP) activation.
• Advise business units on protest and public unrest risks, implementing mitigation measures as needed.

Operational Risk Framework & Governance

• Implement and monitor the Operational Risk Framework, ensuring compliance with company and regulatory standards.
• Identify, review, and analyze operational risks across all business units and develop strategies to prevent, eliminate, or mitigate them.
• Facilitate Risk and Control Self-Assessment (RCSA) processes to determine residual risk exposures.
• Develop and maintain key risk and control indicators (KRIs & KCIs) for early detection and control of operational risks.
• Maintain accurate risk documentation, policies, and reporting dashboards for management decision-making.

Continuous Improvement & Reporting

• Prepare and submit operational risk reports detailing risk events, trends, and mitigation activities.
• Conduct stress test scenarios to evaluate operational resilience and preparedness.
• Support the development and implementation of security and risk policies, procedures, and standards.
• Deliver presentations, workshops, and training sessions to improve risk awareness and mitigation capabilities across the business.
• Drive continuous improvement in operational processes and controls to reduce exposure to risk.

Closing Date    

• 2025/11/11