Operational Risk Officer at Nedbank

Job Purpose

To monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to ensure compliance to regulatory requirements and alignment to the operational risk management framework and international best practice.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify and confirm own financial targets by aligning with business unit targets.
• Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
• Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
• Manage costs by monitoring expenses and keeping within budget parameters.
• Achieve economic profit by reviewing pricing annually and making required adjustments.
• Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
• Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
• Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
• Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
• Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
• Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
• Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
• Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• 3 - 5 years experience in risk management/audit, and/or 5 - 8 years experience in banking and/or insurance

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Accounting , Bachelor of Commerce: Financial Management