Operational Till Clerk - Frontline department at Brights Hardware

Job Description

• Purpose: The purpose of this job is to smooth running of the Frontline Department by ensuring that there is a sufficient amount of cashiers on each shift so that excellent customer service is delivered at all times. This will ensure that all the tills have been accurately cashed up and that the correct goods have been charged for all the money received in return for the goods..

KEY RESPONSIBILITIES:

• Provide excellent customer service by greeting and assisting customers and responding to their enquiries as well as complaints
• Direct and supervise employees engaged in processing sales transactions, reconciling cash receipts, or in performing service for customers.
• Monitor cashier activities to ensure that customers receive satisfactory service and quality goods.
• Administer the End Controller by making sure that the correct goods leave the premises.
• Relieve the Cash-up Officer when on leave or absent and attend to cash-ups.
• Attend to audit trials on daily basis.
• Conduct housekeeping evaluations.
• Reconcile the invoicing Audit Trail on a daily basis by ensuring all signed till dockets with order forms are attached and forward to Account Department.
• Reconcile all gift card transactions and submit to the Admin department on a weekly basis.
• Daily control and reconciliation of the Price Book and submit on a daily basis to the Store Manager.
• Ensure daily monitoring of uniforms and general staff presentation.
• Assist with training new Cashiers
• Ensure housekeeping of work area as well as the Frontline
• Submit SWOT report input
• Plan and prepare work schedules and in addition keep records of staff’s work schedules and timekeeping records.
• Perform any work related tasks as delegated by superior.
• Participate in perpetual stock takes.
• Ensure housekeeping of work area

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits
• Brights Induction (Service excellence)
• 2 Years Cashier experience
• In-house entry level Merchandising standards
• Ability to communicate effectively (verbal & written)
• Ability to handle pressure
• Ability to organize and time manage staff
• Numerically skilled
• Internal stock system knowledge
• Proven leadership skills