Operations Administrator (Woodmead Block E) at Altron Managed Solutions

Job Description

• We are looking for an Operations Administrator who will be responsible for all operations administration and assisting  the Operations Lead to proactively monitor operations throughout the business and find ways to increase productivity. 

Responsibilities:

Client Administration:

• Send timesheets to client in their format on the 1st day of the calendar month
• Update budgets with actual hours at the end of every month
• Update the client resource augmentation sheet at the end of every month
• Ensure that signed annexure and POs are received for all changes made to resources on the team
• Ensure that signed annexure and POs are received for all new opportunities with client

Resource Demand & Resourcing :

• Complile a report of all the committed and upside sales deals over a rolling 3 month period
• Add resource requirements from the AM's where possible
• Attend meetng with Ops Lead and BUL
• Maintain an current and future resouce plan across the BU's
• Provide BUL/CSL's with insight on availibility of resouces for the demand

Project Creation:

• Create unmanged project on PWA and close when required
• Create project plan (where we have not sold monthly hours to customers
• Add Jobboard/Learning/Presales and other non-billable timesheet lines once approved by the relevant parties i.e BUL, CSL, people manager or Ops lead
• Close completed unmanaged projects on PWA
• Assist with task adding for Managed projects if PM is unavailable

Managed Projects:

• Check PM budgets and ensure that they are correct
• Once baseline is approved go into PWA and set the baseline on the project
• Ensure that PWA project aligns to PM excel budget in order to provide accurate reporting 
• Ensure Selling Rates and SRR are correct
• Check Baseline to deemed GP and understand the variance - report back where necessary

Unmanaged Projects 

• Baseline unmanaged projects based on what is on the proposal and resources assigned - Understand the Baseline GP and track against this
• Check the unmanaged project on the WIP reporting schedule and make sure that we are tracking correctly according to hours and budget - take action if there are issues
• Ensure that you are tracking retainers and that we are not running over or under on hours - take action if there are issues 
• Attend the monthly project review meetings and feedback on any unmanaged project issues
• Check and Maintain unmanaged forecasts on CRM

Month End Process

• Month End Checks - QB links, rates, baselines, SRR's
• Update Ad Hoc forecasts in CRM for billing.

Requirements:

• Must have 2- 4 years practical work experience in operations