Operations Analyst 2 at IQVIA

JOB DESCRIPTION
Job Overview
Has subject matter expertise in one data stream or system. Provides expertise and guidance on operational activities and processes, ensuring IQVIA best practices are adhered to. Supports activities including the migration of processes between locations, undertakes optimization and efficiency projects and is consulted as a production subject matter expert during the implementation of new production systems and data services.

Essential Functions

• Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. May directly manage 1 or 2 employees
• During the migration of processes
• Preparation of migration plan.
• Preparation of Knowledge Transfer needs and plans.
• On site/Off site training if needed.
• Link between local business and production hub.
• Set and review migration KPI’s to ensure the project adheres to the agreed quality and timeliness
• Overview the health of the process during the initial cycles and apply any amendment needed to the process.
• During the implementation of new/upgraded production systems or data services.
• Design and document the operational model with Local Office and development teams.
• Provide input on the production processes that must be taken into account during development to fit with IQVIA best practices.
• Involvement in assessing the production costs for the business case – including setup & ongoing costs, gathering costs across the hubs.
• Play an integral role in the project team linking between LO, production and development teams.
• Work with testing, development and production teams to prepare and run UAT.
• Support the production teams during the rollout of the changes.
• During the review of the operational activities:
• Work with Business Unit and Production teams to identify areas for efficiency/productivity/quality gains
• Perform end to end business review exercise (i.e Lean process).
• Identify gaps on existing documentation and support on its completion.
• Identification of potential cause for issues through the existing metrics or evidence (i.e. emails, complaints, etc).
• Implementation of IQVIA best practices.

Production Governance

• Planning and implementation of ISO certification for production centres (Local Offices and Hubs)
• Preparing and working with production centres to achieve process excellence during internal audits and ensuring plans are in place to maintain standards
• Ownership of the production metrics including definition, capture and reporting. 
• Working with production teams to implement best practice to capture metrics throughout the production processes.
• Working with production and business unit senior management to define and report on Key Performance Indicators.

Qualifications

• Bachelor's Degree Preferred
• Two (2) years experience with SQL Server and SSIS Req
• Knowledge of business-wide organization and IQVIA systems and best practices.
• Full technical knowledge of most phases of systems analysis.
• Demonstrated ability to understand client requirements, systems and processes.
• In-depth knowledge of current systems and business processes.
• High communication skills.
• Capability to work in multicultural team environment.