Operations Consultant: Outflows at Sygnia Asset Management

Role Description:

• The Outflows Consultant within the LISP (Retail) department will report to the Outflows team leader and will be responsible for validating, processing, and paying of redemption instructions for predominantly discretionary products, such as Endowment Policies, Tax Free-Savings, Investment accounts. Limited responsibility coverage on compulsory products.

Claims consist of, but is not limited to,

• partial and full withdrawals,
• rollovers,
• transfers out
• cooling-off, loans and surrenders, etc.
• They will ensure the timely and accurate processing of instructions from clients, beneficiaries, executors, and the like in accordance with applicable policies and laws. In addition, this function requires coordination of legislation, workflow management, and regular report generation.

Preferred Candidate:

• The ideal candidate for this position should have experience working in a LISP with linked life industry products and a strong understanding of relevant legislation. Basic understanding of the applicable retirement fund and tax legislation is advantageous.
• They should be proactive, possess excellent communication skills, and have the ability to work independently with a high level of numeracy and accuracy.

Qualifications and experience:

• At least 1-2 years of experience within financial services administration (Essential).
• Sound process knowledge about Life, and Voluntary (discretionary) products.
• Relevant Business/Commerce degree or studying towards your degree (Advantageous).

Duties and Responsibilities:

• Validate and verify instructions and supporting documentation.
• Process instructions received within SLA in accordance with the relevant policies, legislation, and procedures. This includes drafting of tax free certificates, etc.
• Manage cases on dashboards with the objectives of high degree of client centric outcomes.
• Engage in communication with stakeholders, including query management, to complete instructions and manage stakeholder expectations.
• Validate and process all transfers (cash payments, unit and CSDP) in relation to the claim.
• Where applicable, process claims end-to-end (ie validate, process exits and re-investment trades, process payments, communication)
• Liaise with parties to successfully close out the claim process.
• Staying up to date with industry requirements and relevant legislation.
• Providing accurate information to clients and building and maintaining relationships with internal and external stakeholders.
• Making recommendations for improving client service and fair treatment of clients within the scope of responsibility.

Professional Skills and Characteristics:

The successful candidate should possess the following professional skills and characteristics:

• Ability to work independently.
• Strong attention to detail.
• High level of numeracy and accuracy.
• Good analytical/problem-solving skills.
• Good communication skills, both written and verbal.
• Proactive individual who is willing to take responsibility and accountability for allocated tasks.
• Excellent organizational skills.
• Solid knowledge of the retirement fund industry and legislation.