First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
To actively contribute to the achievement of key business objectives through effectively managing of all operational aspects within a Division
Experience and Qualifications
Minimum Qualification - Post Graduate Qualification
Experience – 7 to 8 years related
Responsibilities
Establish, align and manage target and budget goals for the Business Unit, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
Achievement of net profit growth for Business
Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the Business plan and monitor compliance
Manage Cost to Income to increase profitability and efficiencies
Develop and implement differentiated service models for client segments
Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction
Achieve integration of processes in areas of responsibility in collaboration with other area, delivering required service levels by monitor that workflow achieves operational requirements and the overall running costs in relation to productivity ratios, maintaining targeted outputs and financial discipline in respect of Budget, growth strategies
Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
Drive of operational efficiencies and an ultimate delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis and monitor that workflow achieves operational requirements
Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
Execute the Business Unit people strategy that nurtures talent and embraces the values, culture and philosophy of entrepreneurship, accountability and innovation in order to meet current and future business needs
Hold direct reports accountable for the implementation of Leadership Strategy that drive behaviour towards high performance
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