Operations Import Controller at DB Schenker

Your tasks

Purpose and main tasks:

• Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer.
• Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.

Execute on-carriage services by truck, rail or barge.
Accountable:

• Activate and/or create shipment in TMS (TANGO).
• Initiate credit limit check and follow up with Finance to release shipment from on-hold – as applicable.
• Update shipment arrival information in TMS (TANGO).
• Provide shipment details (manifest) to customs authorities - as applicable.

Receive Carrier's Arrival Notice.

• Request cargo release information, documents and freight invoice from Carrier - as applicable.
• Perform required interaction incl. document transfer with Customs Clearance Team.
• Receive Original HBL from Consignee and confirm receipt in TMS (TANGO) - as applicable.
• Send 'Shipping Advice' and 'Arrival Notice' to Consignee (Sender shown as "Customer Management").
• Check actual shipment arrival date with Carrier and confirm in TMS (TANGO) - as applicable.
• Check container arrival at CY (Container Yard) and confirm in TMS (TANGO).
• Check shipment arrival at CFS (Container Freight Station) and confirm in TMS (TANGO) – for LCL.
• Determine optimal vendor, routing and price for delivery arrangements.
• Provide delivery instructions to trucking vendors.
• Update TMS (TANGO) with truck / vendor details - as applicable.
• Provide delivery information to Carrier (if Carrier's haulage).
• Send delivery details to Consignee - as applicable (Sender shown as "Customer Management").
• Check shipment delivery status and confirm in TMS (TANGO).
• Check empty container return to CY (Container Yard) and confirm in TMS (TANGO) - as applicable.
• Ensure that Original MBL is surrendered to Carrier at origin or destination - as applicable.
• Perform required interaction with CY (Container Yard) and port authorities - as applicable.
• Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management").
• Confirm self-pickup details in TMS (TANGO) - as applicable.
• Provide "Change Advice" to Consignee - as applicable.
• Continuously monitor container pickup status at CY (Container Yard).
• Continuously monitor shipment pickup status at CFS (Container Freight Station) – LCL.
• Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO)
• Verify payment status of invoice to ensure Consignee paid all charges if no credit limit in place.
• Continuously provide demurrage & detention details to Customer Management Team.
• Continuously provide storage details to Customer Management – LCL.
• Timely and accurate completion of activities in TMS (TANGO).
• Ensure compliance with Customer specific KPI's - as applicable.
• Manage and resolve invoicing disputes with vendors (Trucker / Ocean Carrier).
• Request update from/with MDM Team (Master Data Management) as applicable.

Responsible:

• Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
• Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
• Support a positive, attractive working atmosphere and office environment.
• Informed:
• All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.

Requirements

• Ability to multi-task.
• Effective communication skills and professional communication etiquette.
• Fluency in written and spoken English.
• Fluency in written and spoken [local] language.
• Perform well under pressure.
• Strong computer (Windows PC) skills.
• Typing skills (at least 30 words per minute).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.

Organizational skills.

• Must work well within a team.
• Our offer
• Contact
• Interested individuals who meet the vacancy criteria are encouraged to submit their CV‘s to the Human Resources Department via email: [email protected]
• All applications will be treated with the strictest confidence.

Note: Please read advert thoroughly. Candidates are selected strictly according to the vacancy criteria. If you have not been contacted within two weeks from the closing date, consider your application unsuccessful.