Jobs at Weaver Fintech Ltd

Role Purpose

• The IT Service Desk Team Lead owns the day-to-day performance of the IT Helpdesk and the End User Compute (EUC) function across Weaver Fintech.
• This role leads a team of 5–6 EUC Technicians, is accountable for service desk SLAs and ticket quality, and acts as the first point of triage and escalation between end users, Engineering teams, HomeChoice, and third-party vendors.
• The role also coordinates the approval process for SaaS, AI tooling and other software license requests, ensuring requests are properly reviewed before being granted.

Position in the organisation

• The role reports into the Head of Technology Operations, within the broader TechOps function. This role is a first-line people management position — the EUC Technicians report directly to this role.

Head of Technology Operations

• IT Service Desk Team Lead (this role)
• EUC Technician x 5–6 (direct reports)

Key Responsibilities:

Service Desk & SLA Management

• Own the end-to-end performance of the IT Helpdesk, including ticket intake, prioritisation, assignment and quality of resolution.
• Define, monitor and report against SLAs and KPIs (response time, resolution time, backlog, first-contact resolution, customer satisfaction).
• Maintain and continuously improve helpdesk processes, categorisation, and knowledge base articles to reduce repeat tickets.
• Produce regular SLA and volume reporting for the Head of Technology Operations, highlighting trends, risks and resourcing needs.

Team Leadership — End User Compute

• Lead, coach and manage the performance of 5–6 EUC Technicians, including workload allocation, rostering/coverage, 1:1s and development.
• Oversee laptop build, imaging, deployment and asset lifecycle management (procurement liaison, allocation, repairs, decommissioning).
• Ensure the EUC team delivers consistent, high-quality support for all end-user compute needs — hardware, peripherals, mobile devices and remote/onsite setup.
• Set standards for EUC service delivery (build standards, security baseline compliance, onboarding/offboarding turnaround).

License & SaaS/AI Tooling Coordination

• Coordinate the intake and approval workflow for SaaS application, AI tool and license requests raised by the business.
• Liaise with budget owners, Engineering, Security and Procurement as needed to validate business need, cost and risk before approval.
• Maintain a record of active licenses/subscriptions per app to support renewals, cost control and periodic access reviews.
• Flag duplicate, unused or non-compliant tooling requests and recommend consolidation where appropriate.

Triage & Escalation Management

• Act as the primary triage point for issues that cannot be resolved at first line, determining correct routing and urgency.
• Escalate and track issues requiring Engineering team involvement, ensuring clear handover and ownership.
• Manage the working relationship and issue escalation with HomeChoice for services or infrastructure still supported by HomeChoice during the separation period.
• Manage third-party vendors and support partners on escalated incidents, holding them to agreed response/resolution commitments.
• Ensure major incidents are communicated promptly to stakeholders and followed up with root-cause / preventative actions.

Key Relationships

• Head of Technology Operations (line manager)
• EUC Technicians (direct reports)
• Engineering / Platform / SecOps teams (escalation and coordination)
• HomeChoice IT (shared/transitional services during separation)
• Third-party vendors and support partners
• Budget owners and Procurement (license and hardware approvals)
• All Weaver Fintech employees (as end users of the service desk)

Requirements:

Experience & Qualifications

• 3–5+ years' experience in IT service desk / end user compute support, including at least 1–2 years in a team lead, supervisory or coordinator capacity.
• Demonstrated experience managing SLAs, ticketing systems (e.g. Jira Service Management, ServiceNow, Freshservice or similar) and helpdesk reporting.
• Experience building/imaging laptops and managing end user compute hardware lifecycle.
• Experience coordinating software/SaaS license requests and working with vendors or third-party support partners.
• Relevant IT certification advantageous (e.g. ITIL Foundation, CompTIA A+/Network+, Microsoft 365 / endpoint management).
• A relevant diploma or degree in IT or a related field is preferred but not essential given equivalent experience.

Skills & Competencies

• Strong people leadership — able to coach, motivate and hold a small technical team accountable to service standards.
• Structured and organised, comfortable owning SLAs, backlogs and reporting with attention to detail.
• Confident triaging technical issues and judging what to resolve directly versus escalate, and to whom.
• Clear communicator across technical and non-technical stakeholders, including senior leadership and external vendors.
• Vendor and stakeholder management skills, including holding third parties to agreed commitments.
• Working knowledge of end user compute environments (Windows/macOS, M365, endpoint security, MDM tooling).
• Pragmatic, service-minded approach with a bias towards resolving employee impact quickly.

Key Performance Indicators

• SLA adherence (response and resolution time) against agreed targets.
• Ticket backlog and ageing, kept within agreed thresholds.
• First-contact resolution rate and repeat-ticket rate.
• End user / employee satisfaction with helpdesk and EUC support (CSAT).
• Laptop build and new-starter equipment turnaround time.
• License request turnaround time and accuracy of the active license register.
• Escalation handling — time to correct routing, and vendor SLA compliance on escalated issues.

Closing Date 30 September 2026

go to method of application »

Key Competencies:

• Card Issuance and BIN Management
• Detailed understanding of Payment Systems Architecture & Integration
• Digital Banking Products and Mobile Wallets
• Banking, Payment Regulatory and Compliance

Your Leader: Head of Product

• The Team: The Product team forms an integral part of the Weaver Fintech business, collaborating with several departments, and is responsible for leading development and optimisation of products that deliver value to our customers, merchants, and the business.
• Location: Cape Town, South Africa

​​​​​​​Role Overview

• The absolute legend of a Product Manager we're seeking will be responsible for building and scaling our soon to be launched card program. Working in partnership with our sponsoring bank, you'll manage our BIN Program, oversee the issuance of virtual and physical cards, and create a world-class mobile digital banking platform.
• As a Product Manager for our Card Program, you will define the product strategy for our card program, manage the roadmaps, optimise adoption, feature ROI and coordinate cross-functional teams to deliver a seamless, secure, and rewarding payment experience. This role is central to driving financial inclusion, customer engagement, and commercial growth across Weaver Fintech's expanding product portfolio.
• You should have deep expertise in payment systems, card issuing , mobile banking applications, regulatory compliance (FICA/POPIA), and cross-functional stakeholder management across multiple banking and technology providers.

Key Responsibilities

Product Strategy & Planning

• Set card programme strategy and objectives aligned to company goals and market opportunities.
• Maintain a focused roadmap for card issuance, mobile payments, tokenisation, and digital wallet features, informed by market analysis and customer feedback.
• Analyse competitors in digital banking to identify differentiators and growth areas.
• Optimise card programme economics for profitable growth, covering profit routing, interchange, fee structures, and strategies for activation, adoption, and retention.

Card Program Management & Bank Partnership

• Oversee the entire card issuance programme, covering BIN allocation, card production, inventory, and distribution.
• Work closely with the sponsoring bank to ensure compliance with agreements, regulations, and operational SLAs.
• Coordinate with card networks or third-party vendors on tokenisation, security, and network compliance.
• Specify card controls, including spending limits, permitted transactions, geographic use, and fraud prevention measures.

Payment Systems & Integration

• Design and deploy payment workflows: virtual cards, tap-to-pay, QR payments, and P2P transfers.
• Integrate with payment providers, acquiring banks, processors, and gateways.
• Ensure payment security: PCI DSS, 3D Secure, and tokenisation.
• Define requirements for payment APIs, webhooks, and real-time processing.

Commercial Performance and Revenue Management

• Build business cases for card features, estimating revenue from interchange, mark-ups, subscriptions, and premium tiers.
• Set pricing for card services, ATM withdrawals, and premium offerings.
• Track KPIs like activation rates, transaction volumes, feature use, ARPU, AMPU, retention, and CLV.
• Evaluate payment trends, fraud, and declines to boost authorisation rates and enhance customer experience.

​​​​​​​Mobile App Development & User Experience

• Define app requirements following platform-specific design guidelines and best practices
• Collaborate with design and engineering teams to create intuitive card management interfaces, instant notifications, and transaction history views
• Oversee the implementation of mobile wallet capabilities including Google Pay, and Samsung Pay integration

Delivery & Execution

• Translate product requirements into clear Business Requirement Specifications, User stories, and Technical Documentation for engineering teams
• Manage agile development processes including sprint planning, backlog prioritisation, and release coordination.
• Review and collaborate with the UI design team to optimise the card payment flows from a Customer Experience perspective.

Stakeholder Engagement & Compliance

• Align product initiatives with internal teams, including executives, legal, compliance, risk, marketing, support, and finance.
• Ensure compliance with South African financial regulations (FICA, POPIA, National Payment System Act, SARB).
• Maintain communication with external partners: sponsoring bank, payment networks, regulators, and tech vendors.

Performance & Optimisation

• Monitor card program performance through analytics and feedback.
• Conduct A/B tests to increase engagement.
• Benchmark top digital banks for improvements.
• Enhance products using customer input and fraud data.

Desired Qualifications & Competencies:

• Product Leadership in Payments: 5+ years in product management for payments, card issuing, digital wallets, or mobile banking.
• Card Programme & BIN Management: Practical experience building or managing card programmes with in-depth knowledge of BIN sponsorship, card network rules, and issuer-processor relationships.
• Payment Systems Expertise: Strong grasp of payment rails (EFT, RTC, card networks), processing flows, authorisation/settlement, and security standards (PCI DSS, tokenisation, EMV).
• Banking Partnership Management: Demonstrated ability to collaborate with sponsoring banks at an operational level.
• Vendor & System Integration: Experience integrating with multiple vendors including card processors, gateways, fraud systems, and core platforms.
• Regulatory Compliance & Risk: Knowledge of South African financial regulations (FICA, POPIA, NPS Act), card network compliance, fraud prevention, and risk-based authentication.
• Agile Delivery: Skilled in Agile/Scrum, managing multiple projects, sprint planning, backlog grooming, and iterative releases in fast-paced fintech environments.
• Customer-Focused Development: Experienced in user research, gathering feedback, and translating payment requirements into intuitive user experiences.
• Commercial Acumen: Understanding of payment economics, interchange fees, revenue models, pricing strategies, and P&L management.
• Leadership & Communication: Strong organisational, collaborative, and communication skills, able to lead teams and explain payment concepts clearly.
• Technical Literacy: Quick to learn new payment systems, card platforms, and fintech applications.

Closing Date: 12 October 2026

go to method of application »

Key Competencies:

• KYC Regulatory Compliance & Identity Verification 
• MVNO Operations / Telecommunications Product Management 
• API Platform Development & Technical Product Leadership 
• Cross-Functional Stakeholder Management in Regulated Industries 

Your Leader: Head of Product 

• The Team: The Product team forms an integral part of the Weaver Fintech business, collaborating with several departments, and is responsible for leading development and optimisation of products that deliver value to customers, merchants, and the business. 
• Location: Cape Town, South Africa 

Role Overview 

• The absolute legend of a Product Manager we're seeking will be responsible for working within the Product development team to deliver new initiatives, enhancements, and resolve issues with a full understanding of the product development life cycle and have a track record of delivering changes, enhancements, and new functionality. 
• As a Product Manager, you will define product strategies, manage roadmaps, feature ROI and coordinate cross-functional teams to ensure successful delivery and continuous improvement. This role is central to driving innovation, customer satisfaction, and commercial impact across  Weaver Fintech’s product portfolio. 
• You should have strong expertise in regulatory compliance (KYC/AML), telecommunications operations (MVNO), product management methodologies, and cross-functional stakeholder management. 

Key Responsibilities

Product Strategy & Planning 

• Define product vision, strategy, and goals in alignment with company objectives.  
• Develop and maintain product roadmaps based on market insights, customer feedback, and business priorities.  
• Conduct competitor analysis and identify opportunities for differentiation and growth.

Commercial Performance and Revenue Management 

• Develop business cases, revenue projections, and ROI calculations; track product feature payback periods and P&L performance to ensure financial targets are met. 
• Design and implement pricing models for features, bundles, and services that maximise revenue and margin; conduct pricing experiments and elasticity analysis to optimise feature pricing and packaging strategies. 
• Monitor feature adoption rates, ARPU impact, and customer lifetime value (CLV); analyse key commercial KPIs including adoption rates, conversion rates, and revenue attribution to drive growth opportunities. 

​​​​​​​Delivery & Execution 

• Translate product requirements into clear specifications and user stories.  
• Collaborate with engineering, design, and QA teams to ensure timely and high-quality delivery.  
• Manage product launches and coordinate go-to-market activities with relevant stakeholders.  

​​​​​​​Stakeholder Engagement 

• Work closely with internal teams (e.g. c-suite, marketing, sales, operations, finance) to align product initiatives.   
• Act as the voice of the customer, ensuring product decisions reflect user needs and expectations. 

​​​​​​​Performance & Optimisation 

• Monitor product performance using data and analytics to inform improvements.  
• Conduct A/B testing and experimentation to validate hypotheses and optimise features.  
• Gather feedback and iterate on products to enhance usability, engagement, and value. 

​​​​​​​Desired Qualifications & Competencies: 

• Proven Product Leadership in Regulated Environments: 5+ years of product management experience in fintech, telecommunications, or other heavily regulated industries with demonstrated ability to ship compliant products at scale 
• KYC/AML Domain Knowledge: Hands-on experience building or managing identity verification, customer onboarding, or compliance platforms with knowledge of regulatory frameworks (RICA / FICA) 
• MVNO or Telecommunications Industry Experience: Direct experience with MVNO operations, mobile service provisioning, SIM lifecycle management, or telecom regulatory compliance 
• Technical Proficiency & API-First Mindset: Strong understanding of API design, integration patterns, and platform architecture with ability to work closely with engineering teams on technical trade-offs and system design decisions 
• Data-Driven Decision Making: Track record of using analytics, A/B testing, and quantitative metrics to drive product decisions, optimize conversion funnels, and measure success across compliance and business KPIs 
• Cross-Functional Stakeholder Management: Demonstrated ability to influence and align diverse stakeholders including C-suite executives, legal/compliance teams, engineering, operations, and external partners (MNOs, regulators, vendors) 
• Customer-Centric Product Development: Experience conducting user research, gathering customer feedback, and translating compliance requirements into seamless user experiences that balance regulatory needs with friction reduction 
• Risk Management & Compliance Mindset: Understanding of risk-based approaches to KYC, fraud prevention frameworks, and ability to assess product decisions through a compliance-first lens while maintaining business velocity 
• Go-to-Market & Product Launch Experience: History of successfully launching B2B or B2C products in regulated markets including market analysis, competitive positioning, pricing strategy, and partnership development 
• Agile Methodology & Delivery Excellence: Proficiency in Agile/Scrum frameworks with experience managing product backlogs, sprint planning, and delivering iterative releases in fast-paced environments while maintaining high quality standards 

Closing Date 14 October 2026