Operations Lead at Roche

About the Role

Roche Diagnostics in Midrand is seeking an Operations Lead to be responsible for meeting market demand, managing working capital components of inventory and reducing supply risks, leading the team to deliver stretch targets and continuously improving processes to achieve the company growth targets. The successful candidate will be responsible for Supply Planning, Inbound Logistics, 3PL Distribution, Warehouse Management, 3PL Relationship Management, Customer Experience and overall supply chain operations. The role will also entail accountability for Supply Chain Operational Excellence Improvement Plans.

Key Responsibilities
Supply Chain Management

• Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws.
• Ensure alignment of activities to support delivery across countries & working alongside operations and back-office teams.
• Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
• Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
• Implement new or improved supply chain processes.
• Collaborate with other departments, such as procurement, engineering, and quality assurance, to identify or qualify new suppliers.
• Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost or quality.
• Analyse inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
• Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
• Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
• Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
• Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
• Oversee compliance in regards to the export controls

Relationship Management

• Appraise vendor manufacturing ability through on-site visits and measurements.
• Negotiate prices and terms with 3PLs, or freight forwarders along with procurement.
• Monitor supplier performance to assess ability to meet quality and delivery requirements.
• Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
• Lead negotiation and conclusion of contracts with suppliers over major agreements working with regulatory, legal and internal stakeholders to ensure business requirements are met.

Customer Experience

• Regularly assess how the organization's sales, marketing and service departments work together to deliver seamless customer service.
• Work with customers or client teams to continually understand, define and then refine the customer base.
• Employ a variety of analysis tools such as best practice surveys to improve customer experiences.
• Gather customer feedback, analyze it and then design specific practices that the organizations can put into place positively impacting customer satisfaction.
• Champion opportunities to consistently Improve the customer experience.
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf.

Staff Leadership and Management

• To define the staff requirements, resourcing the team by retaining, recruiting, selecting and appointing staff as required, inducting new staff members, monitoring and managing performance and managing staff development.


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You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: NQF 7 in Supply Chain, Logistics, Business Management or equivalent.
• Required Experience: At least 5 years experience in supply chain / operations, ideally in a Pharmaceutical or Diagnostics environment. Must have knowledge and experience of cold chain processes and best practice, SAP and Project Management