Operations Manager (Appliances) , CT at Dixie Recruitment

Job Description

• Our client is looking for a highly motivated Operations Manager eager to join a thriving team in a rapidly expanding company.
• Join a top importer and distributor of exclusive commercial and domestic kitchen solutions, serving the energetic HORECA sector and major retailers. Experience a business on the rise, renowned for impeccable standards, dependability, and outstanding client partnerships. Take your career to the next level alongside industry leaders and embrace a key role in shaping future growth and operational excellence.

Minimum Qualifications

• Matric certificate and Bachelor's Degree in Business Administration, Logistics, Commerce, or relevant industry experience
• Demonstrated success in selling products to the HORECA/QSR environment and establishing listing arrangements with retail channels in the kitchen/homeware category.
• 5+ years’ leadership experience in operations or management, preferably with oversight across multiple sites.
• Comprehensive understanding of inventory solutions, supply chain logistics, and import regulations.
• Flexible and available for frequent travel to client locations and operational sites.
• Advanced Excel, Shopify would be an advantage

Key Responsibilities

Warehouse & Operations Supervision:

• Lead teams managing stock and repairs across dual locations, supporting flawless inventory control and detailed record-keeping.
• Refine warehouse procedures to improve accuracy in packing and shipments and maximise space utilisation.
• Guide after-sales service and technical repair groups, resolving customer concerns and streamlining processes to eliminate recurring issues.

Team Development, Marketing & Technology:

• Oversee onboarding and ongoing product training for both sales and technical staff, fostering extensive product expertise.
• Serve as primary contact for external marketing support, ensuring the e-commerce platform is consistently refreshed and optimised.

Sales Channel Stewardship & Key Accounts:

• Ensure all sales channels, including e-commerce platforms like Takealot, operate seamlessly and stay current.
• Manage relationships with major accounts, maintaining tailored processes for exceptional client service.

Key Competencies

• Proactive approach and ownership of challenges and solutions.
• Keen eye for detail across inventory and import documentation.
• Skilled negotiator and communicator in high-stakes client interactions.
• Adaptability and resourcefulness under logistical and operational challenges.
• Sound judgment and rapid decision-making when faced with new situations.

What We Offer

• Industry-leading compensation plus performance bonuses.
• Significant responsibility and influence, working in close partnership with the Managing Director.
• Vibrant, varied workplace setting with continuous learning and advancement opportunities.
• Strong prospects for continued career growth within a company committed to expansion and innovation.