Operations Manager at CBRE Excellerate

About the role:

• The Operations Manager is responsible for overseeing and coordinating the day-to-day operational and financial activities relating to the tower infrastructure portfolio. This role supports the Key Account Manager by ensuring operational excellence across lease management, utilities, billing, recoveries, and vendor payments, while proactively identifying and escalating risks, issues, and improvement opportunities.

What you will bring:

• Minimum of Grade 12 or equivalent qualification and/or training
• Newly qualified CA(SA) would be beneficial
• Minimum 2 years relevant experience in the property management field
• Must have Computer literacy: MS Office - Excel Advanced, Outlook and Word

Key Skills & Experience

• Proven experience in operations or financial management, preferably within:
• Infrastructure, telecoms, property, or asset-based environments

Strong understanding of:

• Lease management (ground and revenue leases)
• Utilities management and recoveries
• Billing, reconciliations, and vendor payments
• Solid operational mindset with strong attention to detail.
• Ability to manage multiple workstreams and priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to escalate effectively and constructively.
• Experience working with ERP or property/lease management systems is advantageous.

Competencies

• Operational leadership (hands-on, supportive)
• Strong financial and commercial awareness
• Excellent communication and stakeholder management
• Risk awareness and control focus
• Continuous improvement mindset

What you will be doing:

Operational Oversight

• Coordinate and support operational teams responsible for:
• Ground lease and revenue lease administration
• Utilities management and cost control
• Billing, invoicing, and recoveries
• Vendor management and payment processing
• Ensure daily operational tasks are completed accurately, on time, and in line with contractual and internal requirements.
• Monitor workflows, volumes, and backlogs to ensure service levels are maintained.

Financial & Lease Management Support

• Oversee end-to-end financial processes related to the portfolio, including:
• Lease payments and receivables
• Utility recoveries and reconciliations
• Vendor invoices and approvals
• Review operational reports to ensure accuracy and completeness.
• Identify discrepancies, risks, or trends that may impact financial performance.

Issue Management & Escalation

• Act as the first point of escalation for operational issues within the teams.
• Proactively identify key risks, non-compliance, or exceptions and escalate to the Key Account Manager with recommended actions.
• Support resolution of operational, financial, and vendor-related queries.

Process Improvement & Controls

• Assist in implementing and maintaining operational controls, policies, and procedures.
• Identify opportunities to improve efficiency, accuracy, and turnaround times.
• Support system enhancements, automation initiatives, and process standardisation.

Stakeholder & Team Support

• Work closely with internal teams to ensure alignment and clear communication.
• Liaise with vendors and internal stakeholders where required to resolve operational matters.
• Provide guidance and day-to-day support to operational staff without direct line management (unless otherwise defined).

Reporting

• Prepare and review operational and management reports for the Key Account Manager.
• Highlight key operational metrics, risks, and performance issues.
• Support ad-hoc analysis and reporting as required.

Deadline:13th February,2026