Operations Manager- Durban at Adcorp Holdings Limited

Job Description:

• The Operations Manager is responsible for the end-to-end SC functionality of Distribution Centers in the Region. Functions will include People Management, Finance Management, Process Management, Customer Satisfaction and SHEQ Management.

Minimum Requirements:

Experience:

• TES industry experience would be an advantage
• Minimum of 2 years of management experience preferably in a service-related industry
• Exposure to unionized environments would be an advantage
• CCMA Conciliation and Arbitration experience desirable

Qualification:

• Gr 12;
• NQF5/ Diploma or related tertiary qualification preferred

Additional Requirements:

• N/A

Roles and Responsibilities:

• Agree Fill rate and Headcounts with Client every season and Budget period; 96% is the targeted Fill Rate per shift;
• Ensure that staff payments via TES and WFM is accurate and presented timeously;
• Ensure that Staff Development and Training is in place for all management levels. i.e Supervisors and Managers;
• Ensure that the Succession Plan is submitted annually as per PDP;
• Ensure that HR policies and procedures are followed 100%;
• Ensure that all Employment Equity communication is shared with staff quarterly;
• Ensure that all PPE standards are adhered to as per Client HR policy;
• Protect Client assets, MHE equipment, Normal equipment (Cages and Totes) and respect for product.
• Ensure agencies comply with labour take on and exit processes, tracking of disciplinary actions etc.
• Ensure agency KPI’s are measured and managed e.g. shift fill rates, throughput, payroll queries and MHE etc.
• Provide regular feedback to Agencies and Client regarding shift performance metrics/targets.
• Ensure process compliance to WMS standards as agreed with Client;
• Review daily Shift Reports and formalize action points on same;
• Review weekly budget report to track agreed budget as per Client;
• Manage finance and compliance of all ICs and report to client on any discrepancies;
• Follow up on all client queries via Clients Admin department;
• Work closely with Clients Replenishment team to ensure a seamless Inbound function;
• Liaison with Client Transport department on a daily basis to ensure store deliveries are actioned as per plan;
• Close working relationship with Client Planning department, Operations manager, SSM and Inventory Manager; Understand client strategy and action plans for the current year;
• Self- Drive team to deliver on OTIF
• Understand the needs and complexities of stores during promotion and peak periods;
• Understand supplier management processes via the Client Replenishment team;
• Minimize financial risk to the client;
• Protect client Assets at all times;
• Responsible for protecting the ADfusion model at all times.
• Deliver on continuous improvement plans quarterly; Submit weekly forecasts on Staff expenditure to GM;
• Minimize MHE costs and Damages;
• Minimize claims from store level by ensuring Outbound processes are adhered to;
• Continuous training of DC staff to minimize damages within the picking Environment;
• Audit TES statements and invoices on a weekly/Monthly basis; Ensure that SHEQ programme as received from ACMS head office is implemented and adhered to;
• Support audit to manage SHEQ programme;
• Ensure staff training and appointments are as per SHEQ programme requirements;
• Ensure IOD management and adherence to policy;
• Ensure that SHEQ monthly reports are submitted

End Date: December 18, 2025