Operations Manager - EMS - Johannesburg at Clinix Health Group (Pty) Ltd

Minimum Qualifications and Experience:

• Matric
• ALS (Advanced Life Support ) OR ILS (Intermediate Life Support) Qualification
• HPCSA Registration
• Minimum of 5 years of operational experience in emergency medical services
• 3 years in a leadership role
• Driver's license required, Code 10 & Pdrp
• Experience with operational areas, such as vehicle operations and maintenance, EMS protocols scheduling, utilization review
• Clinical Case Management of Patient report forms
• Computer Literate (Office essentials)
• Presentation skills
• ICD Coding and NHRPL Billing
• Monthly Reporting activity and revenue

Minimum Job Requirements:

• Oversee the daily operations, strategic planning, and efficient delivery of ambulance services.
• Coordinate and oversee the provision of medical services for events, ensuring proper planning, resource allocation, and staffing.
• Provide leadership and guidance to a team of emergency medical personnel and support staff.
• Monitor safety standards and ensure compliance with regulatory requirements, industry standards, protocols, and best practices..
• Manage stock utilization and drive product management processes within unit together with relevant stakeholders.
• Responsible for compliance with and enforcement of company/department policies and procedures.
• Ensures inspection of emergency vehicles and make sure that all equipment complies with rules, ordinances, and regulations.
• Investigates and resolves incoming customer service inquiries from hospitals, nursing staff, and patients pertaining to field employee performance and patient care. Troubleshoot immediate issues as they arise: risk management issues, infection control, HR incidents, etc.