Job Description
- Salesworx is proud to partner with Liza Clifford Professional Bra Fitting Studios in the search for a dynamic and experienced Operations Manager.
- This is an exciting opportunity to join a well-established, customer-focused brand that has redefined the lingerie retail experience in South Africa. We’re looking for a hands-on leader with strong operational, people management, and retail/e-commerce experience to ensure smooth day-to-day operations across multiple studio locations.
- If you’re passionate about creating exceptional client experiences, driving efficiency, and leading motivated teams within a purpose-driven brand — we’d love to hear from you!
The Role
- You’ll be the heartbeat of our day-to-day operations, ensuring that every studio, every order, and every customer experience runs seamlessly — from stock arriving in the UK to a client unwrapping her beautifully packed bra in Bloemfontein.
Your key areas of focus will be:
Supply Chain & Logistics (30%)
- Manage imports from the UK, courier relationships, and inter-studio transfers to keep stock moving efficiently.
Inventory & Stock Control (25%)
- Oversee accurate inventory in Cin7 Core, reconciling with Shopify and studio sales to maintain healthy stock levels and reorder points.
Customer Service Management (25%)
- Support our “Courage Consultants” and virtual team in resolving client queries with empathy and efficiency, maintaining our gold-standard service reputation.
Fulfilment & Dispatch (20%)
- Manage fulfilment flow, accuracy, and timeliness — ensuring every parcel is packed beautifully and delivered on time.
Requirements
Core Experience & Skills
Operations Management Experience
- Proven track record managing day-to-day operations across multiple locations (preferably retail or e-commerce).
- Strong organisational and process management skills.
Supply Chain & Logistics Management
- Experience coordinating imports, courier relationships, and distribution logistics.
- Understanding of end-to-end supply chain — from supplier to customer delivery.
Inventory & Systems Management
- Hands-on experience with inventory control systems such as Cin7 Core, Shopify, or similar ERP/e-commerce tools.
- Able to reconcile stock, track movement, and maintain accurate data.
Customer Service Oversight
- Experience leading or supporting a customer service team.
- Ability to resolve client queries efficiently while maintaining high service standards.
Fulfilment & Dispatch Supervision
- Strong understanding of order fulfilment processes, quality control, and delivery performance metrics.
Data & Analytical Ability
- Comfortable working with performance metrics (delivery rates, inventory turnover, accuracy percentages, etc.).
- Able to interpret reports and drive continuous improvement.
Personality & Leadership Attributes
- Highly organised, structured, and detail-oriented.
- Calm under pressure, adaptable, and solutions-driven.
- Strong communicator who can manage, motivate, and align cross-functional teams.
- Customer-centric mindset — understands that operations excellence drives brand experience.
- Values-driven, aligned with the brand’s mission to empower women and deliver excellence with heart.
Desirable Background
- 5+ years’ experience in retail operations, supply chain, or e-commerce.
- Exposure to both physical retail and online store environments.
- Prior experience in a fast-scaling SME or brand with multiple outlets a strong plus.
- A natural organiser who thrives on efficiency and structure
- Experienced in inventory systems (Cin7, Shopify, or similar)
- Skilled at managing teams across multiple locations
- Confident analysing reports and turning data into action
- Calm under pressure, proactive, and solutions-driven
- Passionate about customer service, brand excellence, and empowering women
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