National Renal Care (NRC) is a wholly South African owned company, established in 1995, and is the only private dialysis therapy provider in SA that has a national network of 64 dedicated dialysis units with a presence in every major centre throughout the country.
Operations Manager- NRC Area Eastern Cape (Eastern Cape)
Diploma/Degree leading to a qualification as a Registered Nurse/Clinical Technologist:
Independent Practice
Post Basic Diploma in Nephrology will be advantageous
Business qualifications or equivalent would be preferred
Minimum of 5 years’ experience in renal unit management
Minimum experience of 5 years in a regional management role
Proven track record in liaising with doctors, patients and staff
Must be computer literate
Must have a valid driver’s license and own a vehicle
Must be able to travel
Competencies
Good interpersonal skills at all levels
High energy levels and tolerance for stress
Good work management, planning and organizing skills
Problem analysis/solving skills
Resilience
Adaptability
Detail Orientated
Honestly and Integrity
Key Performance Areas
Responsible for the budget and effective and efficient management of all equipment, consumables, etc. in the region under your management.
Ensure business growth in the region by conducting stakeholder analysis (demographics) as well as developing and maintaining VIP stakeholder relationships in the region.
Ensure efficient running of the operation and business through real time solutions based on statistical analysis and that all customer complaints are dealt with effectively
Ensure the continued education, training and development of the management team in your area and continuous medical education of the staff in your region. i.e. BSC, case studies, research.
Keep abreast of new business and clinical trends as well as ensure the implementation of best practices in the region and elimination of bad practices (non – compliance or incorrect implementation of procedures)
Ensure implementation of all national programs (Including Risk Management) in your region i.e. HR P&P’s, Payroll P&P’s, Financial P&P’s, OHS P&P’s, Procurement P&P’s, Technical P&P’s, projects, etc.
Ensure effective planning for operational changes or growth in your region by determining operational capacity needed by the region to ensure that NRC meets future and changing demands for our services.
Ensure that you are competent to be tested and certified by legitimate third parties. I.e.
Accreditation by the Department of Health, HPCSA and academic institutions.
Demonstrate the National Renal Care Values and Caring the NRC Way.
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