Operations Manager at Profile Personnel

Job Description

• A well-established and growing organisation is seeking an experienced Operations Manager to oversee operational performance, people development, customer experience, sales and profitability across multiple locations.
• The successful candidate will play a key role in implementing operational strategies, maintaining high standards and driving continuous improvement across the business.

KEY RESPONSIBILITIES

• Develop and implement operational business plans in line with company strategy, budgets and key performance targets.
• Lead, coach and develop Area Coaches and operational teams, including succession planning, performance management and individual development plans.
• Monitor operational standards, customer experience, compliance and store readiness, ensuring identified gaps are actioned and followed through.
• Analyse sales, profitability, budgets and P&L performance, identifying opportunities to improve revenue, control costs and achieve business targets.
• Oversee the effective implementation of promotions, marketing initiatives and sales strategies, using performance and competitor analysis to identify growth opportunities.
• Conduct regular operational reviews and site visits, assess performance against KPIs and implement corrective action plans where required.
• Manage relationships with key internal and external stakeholders, including suppliers, service providers, landlords, unions and relevant industry/franchisor representatives.
• Oversee maintenance and operational readiness of stores, including new store developments, remodels and refurbishments.
• Ensure compliance with company policies, employment legislation, operational procedures and applicable regulatory requirements.
• Drive continuous improvement by enhancing existing processes, systems and technology to improve operational efficiency.

REQUIREMENTS

• BCom degree or 5 years' experience at Area Coach level with proven performance.
• Previous experience in a senior multi-site operations management role.
• Previous experience in the Quick Service Restaurant industry will be an advantage.
• Strong financial acumen, including the ability to analyse P&L statements, budgets, KPIs and profitability.
• Proven experience in people management, coaching, performance management and succession planning.
• Strong numerical, analytical, planning and organisational skills.
• Excellent problem-solving and decision-making abilities.
• Strong understanding of compliance, risk management and operational standards.
• Technologically savvy, with the ability to use operational software, spreadsheets and reporting tools.
• Strong customer and service orientation.
• Excellent communication skills with the ability to engage with a range of stakeholders.
• Fluency in English is required.
• LMR Certification and AC Unlock/Internal Training are required as applicable to the role.