TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology.
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Dyou have a passion for leading, mentoring and coaching? Looking for an opportunity tlearn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track tmeet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
We’re looking for a leader tAct as one, as you will encourage and motivate your team tresolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You’ll
Improve the key success metrics associated with goals. These include:
Customer Satisfaction Score
Service Level Goals
Quality Goals
Coach associates tensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating tservices, products or processes of projects
Bring your time management and organizational skills tmanage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
What You Bring tthe Role
Minimum 1 year call center or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems taccomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Understanding, interpreting, and manipulating data for reporting
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