Active Jobs at Catch

Purpose of the Role:

• Our client is looking to fill a key and exciting role in its custodian operations and network service team. They are looking for a hard-working individual to maintain operations, processes and relationships with the global custodian banks they work with, to provide an efficient and seamless tax reclaim service to their clients.
• In this position, you will be allocated a basket of custodians to take responsibility for, together with your direct reports (Custodian Network Executives) and will be required to ensure that they obtain all relevant documentation from these custodians for their mutual clients.

The Custodian Network Executives are expected to:

• Establish and cultivate relationships with some of the largest custodian banks globally
• Have a clear understanding of your custodian’s process for handling our requests and ensure we work within their defined framework
• Work with representatives at your custodians to find efficiency in the processes between the client and them
• Manage and consolidate any queries that may arise from various foreign tax offices
• Resolve custodian bank complaints by investigating problems; developing solutions; preparing reports; making recommendations to management and following up with custodian banks and internal stakeholders
• Build and maintain strong internal relationships with the departments in the company who subsequently process claims based on documents you have obtained as well as the client service team who manages relationships with our clients

As the Custodian Network Manager, you are expected to:

• Build strong partnerships with Custodian banks based on trust and delivering value to mutual clients
• Prepare reporting and presentations for Custodian stakeholders to effectively communicate value extracted
• Provide oversight and assist your team of Custodian Network Executives to ensure that all issues are raised with and ultimately resolved for the custodians within your basket
• Learn and share knowledge about the structure and processes at your custodians and how this can be linked to those at the company
• Perform ongoing reviews and follow ups on open items with your team (client onboarding, data analysis, obtaining documents, uploading documents etc.) with the goal of assisting them to complete what is needed and resolve any blockers where they cannot do so independently
• Be on top of and know exactly what is going on with every custodian within your basket as well as maintaining knowledge on issues within your basket and working actively to resolve them
• Assist your Executives with planning to hit targets and prioritization of workload
• Maintain and monitor KPIs within your team

KEY RESPONSIBILITIES

• Ensuring that the company successfully obtains all required documentation from Custodian Banks is the responsibility of the Custodian Network Manager.
• Ensure that all value for clients is reclaimed within deadlines, and all documents are received timeously from custodian banks.
• Work with Custodian contacts to ensure that we are able to maximize recovery yields for the clients.
• Provide input and drive resolution of hurdles put in place by custodians through your knowledge of their processes and organizational incentives liked with an ability to work with internal departments.
• Ensure client team and other relevant internal stakeholders have as regular updates and necessary info on process as is required/desired. Work closely with the Team Leader as well as Legal, Operations, and
• Client Service teams to align on litigation approaches and documentation needs.
• Liaise with foreign tax authorities, external agents/attorneys, and international offices during disputes.
• Maintain professional and technical knowledge by taking advantage of the tools provided by the organization.
• Meet or exceed submission targets as set out by the business.
• Review and maintain quality of work of Custodian Network Executives.
• Act as a support to and mentor for the members on your team.
• Team operates on a 24-hour response time to external emails, ensure this is maintained.

EDUCATION

• Professional Commerce/ Finance degree or similar ideally with Honours

EXPERIENCE

Must have:

• Minimum 5 years work experience, ideally within professional corporate environment with minimum 2 years experience leading a team or
• Qualified finance professional such as CA(SA) or CFA with work experience
• Client facing experience in a senior professional capacity is a must
• Evidence of outperforming and exceeding expectations in previous role

go to method of application »

Job Description

• For the past 29 years our client has been innovating and delivering solutions to the Proptech and Fintech sectors within South Africa. Their solutions enable businesses to effectively and compliantly onboard customers whilst mitigating their risk of processing fraudulent transactions.
• Their team of highly skilled people specify, develop, and operate all their own solutions and they are a Microsoft Gold Partner. They love to innovate, and are known for a number of firsts within the South African context.

The Opportunity

• The role is for an experienced Microsoft Stack Software Engineer to contribute to the design and implementation of our products and services.
• You will contribute to the team and to our ongoing success in developing quality solutions for our clients.
• Your value contribution will include influence over the technologies, design patterns and development of our products and services.

The Candidate

• Someone with a passion for Software Engineering and for creating amazing high-quality solutions.
• Someone with a good cultural fit and who aspires to the same outcomes as us.
• An autonomous self-driven individual who excels at getting the right things done.
• A technically sound approach is essential, but so too is an open-minded willingness to learn, teach, innovate and create.
• The role requires a mature engineer who is knowledgeable and proficient in the craft of software engineering and takes utmost pride in their work.

Skills

Essential

• Experienced and highly proficient in C#, .Net Framework, MSSQL, Web Services, and with a solid understanding of HTML and CSS.
• Highly proficient in API creation and integration, including the use of REST.

Advantage

• Direct experience with the latest software design patterns, including those of clean architecture and domain driven design.
• Direct experience in working with Open Banking / Open Data protocols and services, as well as knowledge of FAPI.
• Knowledge and experience using Microsoft Azure Cloud Services.
• Knowledge and experience of DevOps techniques, including CI / CD.
• Knowledge of Web Security, Micro Services, Rabbit MQ.

Ideal Qualifications

• You will have a degree in Computer Science or related Software Engineering discipline.
• You will have completed and attained certification as a Microsoft Stack Developer.

How we work

• Our culture is underpinned by mutual respect, openness and fairness.
• We like to challenge ourselves to think differently.
• A willingness to debate viewpoints leading to the best presented argument being adopted.
• Trust is the vital currency of our success.

Experience

• 3 years or more of software development experience, of which 2 years must be with the Microsoft stack.
• At least 3 years in the role of Software Engineer.
• A demonstrable track record of delivering high-quality, value adding software solutions

Roles and Responsibilities

• Your roles and responsibilities will include inter alia the following:
• Design, build, and maintain efficient, reusable, and reliable code.
• Translating business requirements and objectives into technical applications and solutions.
• Develop solutions to improve performance, security and scalability of systems.
• Maintenance of existing systems, code and processes.
• Identify bottlenecks and bugs, and devise solutions to mitigate these issues.

Qualities

Amongst others your key qualities should include:

• Positive attitude
• Quick learning ability
• Problem solver and analytical thinker
• Good team player
• Good communication skills
• Time and task management
• Takes initiative
• Broad technical experience

go to method of application »

Job Description

• For the past 29 years our client has been innovating and delivering solutions to the Proptech and Fintech sectors within South Africa. Their solutions enable businesses to effectively and compliantly onboard customers whilst mitigating their risk of processing fraudulent transactions.
• Their team of highly skilled people specify, develop, and operate all their own solutions and they are a Microsoft Gold Partner. They love to innovate, and are known for a number of firsts within the South African context.

The Opportunity

• The role is for an experienced Microsoft Stack Senior Software Engineer to contribute to the design and implementation of our products and services.
• You will contribute to the team and to our ongoing success in developing quality solutions for our clients.
• Your value contribution will include influence over the technologies, design patterns and development of our products and services.

The Candidate

• Someone with a passion for Software Engineering and for creating amazing high-quality solutions.
• Someone with a good cultural fit and who aspires to the same outcomes as us.
• An autonomous self-driven individual who excels at getting the right things done.
• A technically sound approach is essential, but so too is an open-minded willingness to learn, teach, innovate and create.
• The role requires a mature senior engineer who is knowledgeable and proficient in the craft of software engineering and takes utmost pride in their work.
• Highly skilled and experienced Microsoft Stack developer.

Skills

Essential

• Experienced and highly proficient in C#, .Net Framework, MSSQL, Web Services, and with a solid understanding of HTML and CSS.
• Highly proficient in API creation and integration, including the use of REST and SOAP.

Advantage

• Direct experience with the latest software design patterns, including those of clean architecture and domain driven design.
• Direct experience in working with Open Banking / Open Data protocols and services, as well as knowledge of FAPI.
• Knowledge and experience using Microsoft Azure Cloud Services.
• Knowledge and experience of DevOps techniques, including CI / CD.
• Knowledge of Web Security, Micro Services, Rabbit MQ.

Ideal Qualifications

• You will have a degree in Computer Science or related Software Engineering discipline.
• You will have completed and attained certification as a Microsoft Stack Developer.

How we work

• Our culture is underpinned by mutual respect, openness and fairness.
• We like to challenge ourselves to think differently.
• A willingness to debate viewpoints leading to the best presented argument being adopted.
• Trust is the vital currency of our success.

Experience

• 6 years or more of software development experience, of which 4 years must be with the Microsoft stack.
• At least 4 years in the role of Senior Software Engineer.
• A demonstrable track record of delivering high-quality, value adding software solutions.

Roles and Responsibilities

• Your roles and responsibilities will include inter alia the following:
• Design, build, and maintain efficient, reusable, and reliable code.
• Translating business requirements and objectives into technical applications and solutions.
• Develop solutions to improve performance, security and scalability of systems.
• Maintenance of existing systems, code and processes.
• Identify bottlenecks and bugs, and devise solutions to mitigate these issues.
• Coach and mentor junior developers.

Qualities

Amongst others your key qualities should include:

• Positive attitude
• Quick learning ability
• Problem solver and analytical thinker
• Good team player
• Good communication skills
• Time and task management
• Takes initiative
• Broad technical experience