Operations Support Administrator (Retail) at Hollywoodbets

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for an Operations Support Administrator (Retail). Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible in ensuring the smooth operation of retail activities by overseeing various administrative tasks and providing support to enhance efficiency and effectiveness within the organization. This role involves a range of responsibilities aimed at improving processes, maintaining system integrity, and fostering a culture of excellence.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Microsoft Office (Word and Excel).

A Bonus to have:

• 1-3 Years Administrative Management.
• Valid driver’s license.

What You’ll do for the Brand:

• User Rights Management: Manage and validate user rights and roles in the SYX & HIS systems promptly. Ensure that feedback received is efficiently communicated to the IT department and oversee the implementation of these changes while maintaining accurate records of all system modifications.
• Branch Creation and Closure: Facilitate the creation and closure of new branches, managing the process from start to end and ensuring that all necessary updates are made on required platforms.
• Operational Database Maintenance: Maintain the operational database on HIS, including tasks such as managing Self-Exclusions, Customer Bans, and Terms & Conditions, ensuring data accuracy and compliance.
• Voucher Process: Ensure that approved vouchers are printed and distributed accurately and within specified timelines. Maintaining accurate records of all vouchers.
• Regional Information: Regularly update regional information to ensure it remains current and accessible to required departments.
• Branch Visits: Conduct branch visits to gain an understanding of their operations, address issues proactively, and identify opportunities for improvement.
• Report Consolidation: Prepare and consolidate various reports as requested by Management, providing valuable insights and information for decision-making.
• Continuous Improvement: Demonstrate a commitment to ongoing learning and the implementation of new techniques to enhance operational efficiency and effectiveness.
• Ad-hoc: Offer support to the Retail Operations & Management Team falling within the administrative scope ensuring timely completion within specified deadlines.

Skills and Competencies:

• Good communication and Interpersonal skills.
• Impressive planning, organisational and time management skills.
• Good business acumen and high ethical work standards and Accountability.
• Ability to multitask and show initiatives work standards.
• Ability to work under pressure and still produce good quality results timeously.