Operations Support Team Leader at Winning Form Group

Minimum requirements: 

• 3 years’ experience in an operations role.
• Experience in SOP development and implementation
• Experience in data collection, analysis and reporting
• Experience in facilitating change management
• Project management
• Microsoft Excel

Responsibilities: 

Operational Support

• Leadership and management of a team of Regional Operations Support Specialists
• Create and implement the continuous upskilling and improvement for the Operations Support Specialist and Operations Administrators
• Directly liaising with Developers and IT infrastructure team relating to practical problem solving as it affects Operations.
• Meet with Internal Audit on a monthly basis to ensure there is continuous communication and solutions to queries
• Continuously looking to improve efficiency and effectiveness through ongoing learning and new techniques.
• To assist with any Operational tasks dispatched by the Operations business partner
• Execute on any ADHOC requests from Executive/Senior Management
• Guided responsibility for implementation of all new policies and procedures
• Assist in the day-to-day operations of the Business Partner:
• Based on requirements of the business partner’s needs: Support various departments with operational tasks and projects based on priorities of the business needs.
• Assist in the development of SOP’s across all the departments:
• Coordinate and schedule meetings, appointments, and events.
• Work with data and present to ops and commercial manager to assist and drive decision making processes within their units
• Coordinate with different departments to ensure timely execution of tasks.
• Maintain and organize operational documentation and records.
• Assist in keeping track of all requests and task from Managers and Senior Management team
• Planning meetings and taking detailed minutes
• Assist in the planning and execution of special projects as required.
• Provide support for events, training sessions, and other company activities.
• Track project timelines and deliverables, ensuring deadlines are met.
• Assist in the development and implementation of process improvement initiatives.
• Collaborate with team members to streamline workflows and enhance efficiency.
• Document new procedures and assist in training staff on process improvements derived from data insight decision and at the request for the GM for implementation.

Data Management:

• Collect, analyze, and report on operational data.
• Maintain accurate records and databases.
• Generate and distribute operational reports as needed.
• Assist in the Collection, analysis, and interpretation of operational data to support decision- making processes.
• Assist in Generation of regular reports and summaries of operational performance metrics.
• Identify trends, patterns, and areas for improvement through data analysis.

Process Improvement:

• Identify areas for improvement in operational processes.
• Assist in the development and implementation of new procedures.
• Monitor the effectiveness of implemented changes and suggest further enhancements.

Compliance and Quality Control:

• Ensure compliance with company policies and industry regulations.
• Conduct regular audits to ensure operational standards are met.
• Address any compliance issues promptly.

Customer Service:

• Provide excellent customer service to internal and external stakeholders.
• Resolve operational issues and escalate when necessary.
• Respond to inquiries and provide information as needed.

Communication:

• Serve as a liaison between different departments and management.
• Communicate operational updates and changes to relevant parties.
• Prepare and present reports on operational activities.

Administrative Support:

• Perform general administrative duties such as filing, copying, and data entry.
• Assist with special projects and other duties as assigned.
• Understanding main business drivers in order to impact on decision making; demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.
• Identify, analyses, organize and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes and take corrective action. Evaluate effectiveness of a solution.
• Showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over tasks and ability to identify irregularities.

Skills and competencies:

• Good communication and interpersonal skills.
• Strong attention to detail.
• Must be result-driven.
• Ability to manage multiple projects.
• Team player and ability to show initiative at all times.
• Ability to work under pressure and still produce quality results timeously.
• Must prioritize and anticipate time frames and plan accordingly.