Operator: Control Room (Maintenance) at The South African Broadcasting Corporation (SABC)

Main purpose of the role 

• To interpret and respond to alarms on all monitoring systems and perform effectively in emergency situations. Report faults correctly on the Plant Maintenance system and route to the relevant work station.

DUTIES AND RESPONSIBILITIES:

BUSINESS OPERATIONAL EFFICIENCY

• The operations center is never to be left unmanned
• Receive, record and log all building related complaints/concerns via telephone from clients and dispatch responsible artisans/assistants to attend to the problem
• Ensure all faults are logged and contain all relevant information
• Familiar with BMS system
• Regularly check through the BMS system for all abnormal or unsafe conditions
• Interpret and respond to all alarms on the BMS system and report all abnormal or unsafe conditions to the relevant stakeholders
• Monitor all M&E equipment and report any breakdowns or unsatisfactory operating conditions to responsible artisan or supervisor
• Manage the emergency telephone and dispatch first aiders or fire fighters when necessary
• Operate fire telephones
• Program and switch M&E equipment as directed
• Respond to alarms from lift passengers via lift intercom and take appropriate action
• When requested switch systems in accordance with directives e.g. lights and air conditioning
• Be on stand-by to ensure complete continuity of shifts
• Assist supervisor with reasonable expectations
• Adhere to OHSA
• Ensure that customers with reasonable expectations are satisfied
• Maintain a positive attitude
• Assist supervisor in developing administrative directives
• Attend relevant courses as per WSP
• Draw relevant reports from Plant Maintenance system.
• Ensures that reporting time for shifts are adhered to and timely arrangements are made for emergencies.
• Required to work shifts (including night shifts)

STAKEHOLDER MANAGEMENT

• Communicate with internal and external clients and Stakeholders and maintain an effective, professional interface with all.
• Deal with complaints or queries from clients, both internal and external.

GOVERNANCE, RISK AND COMPLIANCE

• Adhere to SABC policies and procedures.
• Keep abreast of latest technology
• Ensure compliance with all relevant legislation including OHS Act and regulations for building environmental conditions
• Study and be familiar with manuals of installed systems
• Keep up to date records of timesheets

INHERENT/MINIMUM REQUIREMENTS

QUALIFICATIONS

• NQF 4/ Grade 12 Matric or equivalent

EXPERIENCE

• 1 years’ experience in building maintenance environment.

KNOWLEDGE

• Ability to decipher and understand technical information
• Use skills to setup and adjust settings of equipment according to client’s needs
• Train and coach fellow staff members in the work environment
• Ability interpret client needs and to log faults correctly and meaningfully
• Participate in performance management reports

Deadline:23rd July,2026