Ops Controller - Mbombela at The Heineken Company

 The incumbent is the designated stand-in for Operations Manager and / or the Logistics Manager (dependent on the size of the DC)  

• Maintain cost-effective warehousing and distribution of company products. 
• Ensure that the effective functioning of the Outsource Services department. 
• Maintain systems and procedures that operate effectively.  
• Aim for effective and outstanding delivery service.  
• Maintain company vehicles, material handling equipment and the site in a cost-effective manner.  
• Engage Transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments.  
• Manage TMS, ATG and POC to ensure correct loads are executed and that they are loaded as per the invoice. 
• Manage all returned stock.  
• Ensure that orders are prepared correctly to ensure customers receive deliveries within agreed service level timelines.  
• Manage performance of contractors according to the agreed SLA.  
• Oversee the Warehouse to ensure quality adherence is maintained, and that the relevant stakeholders are engaged. 
• Effectively handle customer complaints and ensure corrective action is taken where necessary.  
• Manage the OTIF component of customer service. 
• Evaluate and maintain loss control procedures on an on-going basis.  
• Ensure that stacking heights are complied with and maintained.  
• Ensure quality control checks on receipt of stock and before dispatch of stock is in place.  
• Maintain site housekeeping standards, at all times.  
• Ensure adherence to site safety standards.  
• Assist in conducting monthly stock counts in line with the Inventory management procedures and processes. 
• Understand, implement, and adhere to Internal Control Measures such as ICC’s, ISO requirements, and Operations Excellence  
• Create an environment that allows for cross functional learning and integration.  
• Support Administrators that work across functions.  
• Ensure that Operational Costs cents per liter is contained through continual investigation and improvement of asset utilization and effective warehouse management. 
• Ensure on-going training and development is completed.