Ops Manager: Compliance Risk x2 (National Targeting Operations Centre) at The South African Revenue Service (SARS)

Job Purpose 

• To plan, manage and monitor the implementation of Customs targeting activities and end-to-end processes, by managing the internal operations and resources within Customs division, in order to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience
Minimum Qualification & Experience Required 

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in a Business Management / Risk management / Auditing / Accounting / Legal related field AND 5-7 years' experience in Customs administration or operations / import and export related experience, of which 1 year at supervisory level.  Targeting/Illicit Trade/Risk Management experience and knowledge will be advantageous. 

ALTERNATE:

• Senior Certificate (NQF 4) and 10 years Customs administration or operations / import and export related experience, of which 1 year at supervisory level.  Targeting / Illicit Trade/Risk Management experience and knowledge will be advantageous. 

Minimum Functional Requirements

• Strong leadership skills
• Able to make decisions independently and are able to provide a detailed rationale for decisions or proposals made
• Advanced communication skills
• Day to day management of staff
• Ability to listen and support staff members pro-actively
• Ability to form team into a cohesive unit with clear direction and high value output
• Meeting of specific national targets, which is aligned to national business outcomes
• Understanding the importance of risk management within the Customs environment and displaying visionary comprehension in terms of illicit trade.
• Able to advise business lead on international trends within the modality, have a detailed understanding of the specific modality operations and impact on workforce as well as clients

Job Outputs:

• Provide daily direction to team members in terms of focus areas, tip-off or any illicit movement detected
• Plan and implement operations in a specific office or nationally within the modality in line with national directives and/or international operations
• Support and monitor handovers to operational teams and ensure timeous feedback
• Engagement with Customs counterparts on a daily basis to resolve any challenges, ensure common understanding of required outcomes and follow through on   successes to ensure clients are dealt with effectively and efficiently in terms of all direct and indirect tax compliance relevant to the success.
• Undertake a teaching and mentoring role on an active basis to ensure that staff knowledge is consistently improved and up to date
• Meet challenging situation head on and utilise out of the box thinking to find creative solutions.
• Constantly improve him/herself to ensure that they are continuously relevant in a fast changing environment
• Meet and over achieve on set targets aligned to the national business plan
• Adherence to specific time frames in terms of reports, feedback, statistics and specific instructions
• Able to perform the necessary HR functions in regard to staff members effectively and efficiently.

Process

• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions. (I)
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of  accountability. (I)
• Enable team members to perform optimally in line with risk requirements.
• Ensure procedures, policies and mandates are clearly understood and complied with. (I)
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement. (I)
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts. (I)
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas. (I)
• Interact with Customs Ops Managers as well as counterparts within the NTOC, to ensure effective transfer of knowledge between teams on a case by case basis  and deliver a high quality product, as well as effective coordination of projects and handovers
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs. (I)
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards. (I)
• Manage team activities to ensure achievement of production targets within the identified quality and turnaround time and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals. (I)
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy. (I)
• Utilise allocated resources to ensure effective and efficient performance and achievement of results.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.

People

• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service. (I)

Behavioural competencies

• Accountability (V) - Hold self and others accountable for appointed responsibilities 
• Adaptability - Adapts tactics
• Fairness and Transparency (V) - Analysis and alignment 
• Honesty and Integrity (V) - Independently applies basic concepts and methods and requires coaching. 
• Problem Solving and Analysis - Analysis and interpretation 
• Respect (V) - Treat people with dignity and respect 
• Trust (V) - Displays commitment to organisational values and personal trust 
• To translate strategy into execution (Proficiency level 2) Operational Co-ordination/Optimisation 
• Operational Co-ordination/Optimisation - Concern for impact of own behaviour on others - (Proficiency level 2) 
• Develops teams and nurtures interdependency - (Proficiency level 2) Operational Co-ordination/Optimisation
• Inspires others to Positive Action - (Proficiency level 2) Operational Co-ordination/Optimisation
• Nurtures Future Talent - (Proficiency level 2) Operational Co-ordination/Optimisation 
• Stewardship and Service Orientation - (Proficiency Level 2) Operational Co-ordination/Optimisation 
• Strong Results Orientation - (Proficiency Level 2) Operational Co-ordination/Optimisation 
• Values and Manages Diversity - (Proficiency Level 2) Operational Co-ordination/Optimisation 

Technical competencies

• Business Acumen - Applies business management principles towards realising operational goals and objectives 
• Decisiveness - Takes decisions within the parameters of level of accountability assign to own role and that of others 
• Effective Business Communication - Applies concepts of knowledge / skill and requires guidance but not constant supervision 
• Functional Policies and Procedures - Applies concepts of knowledge / skill and requires guidance but not constant supervision 
• Managerial Budgeting - Applies concepts of knowledge / skill and requires guidance but not constant supervision 
• Planning and Organising - Applies concepts of knowledge / skill and requires guidance but not constant supervision 
• Problem Analysis and Judgement - Applies concepts of knowledge / skill and requires guidance but not constant supervision 
• Risk Awareness - Proficiency Level: 2 (Proficient)
• Knowledge - Proficiency Level: 2 (Proficient) 
• SARS Systems Products - Able to guide and educate others through different SARS systems in order to execute duties

Compliance Competency

• Security Clearance: GOC Confidential

Deadline:14th July,2025