Ops Specialist: Corp Social Investment at Telkom

Job Responsibilities

Operational Management

• Coordinate and administer day-to-day CSI operations, including project planning, timelines, and resource allocation.
• Manage CSI budgets, track expenditure, and ensure financial compliance and accurate record-keeping.
• Oversee contracts, MOUs, and service-level agreements with implementing partners, NGOs, and suppliers.
• Ensure CSI initiatives align with the company’s CSI strategy, governance frameworks, and regulatory requirements.

Project Coordination & Implementation

• Support the implementation of CSI projects from inception to close-out.
• Liaise with internal stakeholders and external partners to ensure smooth execution of initiatives.
• Monitor project milestones, risks, and deliverables, escalating issues where necessary.
• Conduct site visits and due diligence assessments where required.

Monitoring, Evaluation & Reporting

• Track and measure CSI project performance against agreed objectives and KPIs.
• Collect, verify, and consolidate impact data from beneficiaries and partners.
• Prepare regular operational, financial, and impact reports for internal and external stakeholders.
• Support audits, evaluations, and compliance reviews related to CSI activities.

Governance & Compliance

• Ensure adherence to CSI policies, procedures, and relevant legislation (e.g., BBBEE, ESG, or local regulatory frameworks, where applicable).
• Maintain accurate documentation and audit trails for all CSI activities.
• Support risk management processes related to CSI operations.

Stakeholder Engagement

• Build and maintain effective relationships with NGOs, community partners, service providers, and internal teams.
• Respond to CSI-related operational queries and provide administrative support to the CSI function.
• Represent the organization professionally in CSI operational engagements.

Education

• NQF 6: National Diploma/ Advanced Diploma/ Certificate

Experience

• 3 Years relevant experience