Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.
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Job Responsibilities
OUTPUT 1
SUB-OUTPUTS
- Receive and interpret instruction and/ or authorization
- Request and/ or obtain material
- Prepare work area
- Secure work area
- Joint and/ or terminate cables
- Rehabilitate work area
RANGE
- Optic Fibre Network
- Aerial, Underground, Lashed Underground, Coax And Junction Cables
- Pulse Code Modulation
- Trunk Entrance
- Street Distribution Cabinet
- Outdoor Distribution Points
- Indoor Dp
- Main Distribution Frame
- Nicotra System
- Overhead Optic Fibre, All Types Of Cable Joints
- Aerial, Underground, Lashed Underground & Junction Cables
- Pulse Code Modulation
- Truck entrance
- Street Distribution cabinet
- Outdoor distribution points
- Indoor DP
- Main Distribution Frame
- Nicotra System
- Overhead Optic Fibre, All Types Of Cable Joints
OUTPUT 2
SUB-OUTPUTS
- Inspect resources
- Replace and/ or service resources
- Update records
RANGE
- Inclusive of Toolkit, Vehicle, Test Gear and Mechanical Aids
OUTPUT 3
SUB-OUTPUTS
- Obtain documentation
- Complete and/ or certify documentation
- Verify records
- Submit records
RANGE
- Inclusive of Administrative, Technical, Quality, Productivity and
- Safety
OUTPUT 4
- Repaired/ Maintained Cable Network
SUB-OUTPUTS
- Receive and interpret instruction and/ or authorization
- Request and/ or obtain material
- Prepare work area
- Secure work area
- Diagnose and localise fault and/ or task
- Complete task and/ or repair fault
- Update cable records
- Cut-over from old to new Cable network
RANGE
- Optic Fibre Network
- Aerial, Underground, Lashed Underground, Coax And Junction Cables
- Pulse Code Modulation
- Trunk Entrance
- Street Distribution Cabinet
- Outdoor Distribution Points
- Indoor Dp
- Main Distribution Frame
- Nicotra System
- Overhead Optic Fibre, All Types Of Cable Joints
- Aerial, Underground, Lashed Underground, Coax And Junction Cables
- Pulse code modulation
- Truck entrance
- Street Distribution Points
- Outdoor distribution points
- Indoor DP
- Main Distribution Frame
- Nicotra System
- Overhead Optic Fibre, All Types Of Cable Joints
OUTPUT 5
SUB-OUTPUTS
- Receive inspection order
- Execute quality inspection
- Liaise with customers/ contractorsRANGE
- Existing networks
- Quality
- Routine
- Ad Hoc
- New works
- Power crossings
- Acceptance
- Testing cables
- Identifying cables (pin point)
OUTPUT 6
SUB-OUTPUTS
- Receive instruction
- Locate area and analyze task
- Identify problematic sections
- Liaise with land owners
- Cut and remove vegetation
- Perform task
- Provide feedback to relevant role players
RANGE
- Bush/ Tree cutting
- Heavy vegetation
- Medium vegetation
- Light vegetation
Education
- NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate and relevant modular training
- OR NQF 3: School/ College/ Trade Certificates e.g. Grade 11 or N3 and relevant modular training
Experience
- 3 Years relevant experience
- OR 3 years relevant experience
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Job Responsibilities
Operational Management
- Coordinate and administer day-to-day CSI operations, including project planning, timelines, and resource allocation.
- Manage CSI budgets, track expenditure, and ensure financial compliance and accurate record-keeping.
- Oversee contracts, MOUs, and service-level agreements with implementing partners, NGOs, and suppliers.
- Ensure CSI initiatives align with the company’s CSI strategy, governance frameworks, and regulatory requirements.
Project Coordination & Implementation
- Support the implementation of CSI projects from inception to close-out.
- Liaise with internal stakeholders and external partners to ensure smooth execution of initiatives.
- Monitor project milestones, risks, and deliverables, escalating issues where necessary.
- Conduct site visits and due diligence assessments where required.
Monitoring, Evaluation & Reporting
- Track and measure CSI project performance against agreed objectives and KPIs.
- Collect, verify, and consolidate impact data from beneficiaries and partners.
- Prepare regular operational, financial, and impact reports for internal and external stakeholders.
- Support audits, evaluations, and compliance reviews related to CSI activities.
Governance & Compliance
- Ensure adherence to CSI policies, procedures, and relevant legislation (e.g., BBBEE, ESG, or local regulatory frameworks, where applicable).
- Maintain accurate documentation and audit trails for all CSI activities.
- Support risk management processes related to CSI operations.
Stakeholder Engagement
- Build and maintain effective relationships with NGOs, community partners, service providers, and internal teams.
- Respond to CSI-related operational queries and provide administrative support to the CSI function.
- Represent the organization professionally in CSI operational engagements.
Education
- NQF 6: National Diploma/ Advanced Diploma/ Certificate
Experience
- 3 Years relevant experience
go to method of application »
Job Responsibilities
OUTPUT 1
Performed Routines (PMT)
SUB-OUTPUTS
- Monitor equipment/ system performance
- Determine maintenance/ TBI activities
- Facilitate site access
- Execute maintenance/ TBI activities
- Complete relevant administration
- Provide report back/ recommendations
- Replace and/ or service resources
- Provide assistance and support on request
- Do general Housekeeping
- Compliance to the DOP, OSS systems processes
- Update records
RANGE
- Wireless Technologies
- Access Network Technologies
- Optic
- Power Equipment
- Transmission Equipment/ Products
- Switching and Mechanical Testing Equipment
- Broadband
- NMS
- IP
- Access
- Ad Hoc Projects
- Distribution Frames
- CPE Equipment
OUTPUT 2
Commissioned/ Accepted Installations
SUB-OUTPUTS
- Receive specification/ requirement
- Confirm equipment requirement
- Facilitate site access
- Perform Acceptance Test Procedures (ATP)
- Commission equipment
- Perform functional tests
- Provide assistance and support on request
- Complete administration
- Confirm completed commissioning
- Provide report back
RANGE
- Wireless Technologies
- Access Network Technologies
- Optic
- Non-Voice Services/ Equipment/ Sub Rates
- Power Equipment
- Transmission Equipment/ Products
- Switching and Mechanical Testing Equipment
- Broadband
- NMS
- IP
- Access
- Ad Hoc Projects
- Distribution Frames
- CPE equipment
OUTPUT 3
Performed Compliances
SUB OUTPUTS
- Submit claim forms, as prescribed
- Re-allocate Opex and Capital work as prescribed
- Follow DOP Station handling procedures
- Conduct DOP audits as per agreed timelines
- Adhere to WFM processes and procedures
- Perform site surveys and asset verifications
- Escalate any deviations
- Update records
RANGE
- Overtime and S&T
- DOP Station spares
- WFM Compliance to processes and procedures
- Tools and Test Equipment
- SHE Management
- EUD Devices
- Telkom Policies
- Telkom assets and sites
- TBIs
- Telkom Mobile
- Projects
Education
- NQF 6: National Diploma/ Advanced Diploma/ Certificate
- OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
Experience
- 3 Years relevant experience
go to method of application »
Job Responsibilities
OUTPUT 1
- Processed Service Work Flow
SUB-OUTPUTS
- Receive/ draw request
- Interrogate/ analyse request
- Process request
- Configure/ map network
- Correlate Trouble Ticket to Planned Work
- Activate/ deactivate services
- Update records/ system
- Track/ monitor/ escalate progress
- Provide to relevant role players
- Provide support
RANGE
- Telkom services/ products
- Telkom Network
- Work request (Fulfillment Assurance/ Cut Over/ Migration)
- Network info/ diverts/ updates
- Common Cause (Core/ Access Networks)
- Support Technical/ Non Technical
- Enquiries
- Customer complaints/ Interactions
- Telkom OSS (Test systems/ Element manager/ CRM/ SML/ WFM/ FB)
- Gather information/ compile reports/ distribute reports
- Scheduling
- Cross functional Service Organisation intervention
OUTPUT 2
- Provided Support (Assurance/ Fulfillment/ Escalation)
SUB-OUTPUTS
- Bulk co-ordination of request due to specific projects (Customer/ Telkom)
- Follow-up outstanding work
- Capture progress updates on relevant system
- Track/ monitor escalation
- Handle all queries (internal/ external)
- Co-ordinate/ feedback progress to relevant stakeholders on projects
- Report tracking
RANGE
- Attendance Register
- Source Data
- Telephony system
- OSS
- Broad Band Products
- Reports
- Scheduling
- Quality
- Projects
- Skill transfer
Education
- NQF 5: Higher Certificate/ Advanced National Vocational Certificate
- OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
Experience
- 6 months/ 1 Year relevant experience
- OR 3 years relevant experience
go to method of application »
Job Responsibilities
Digital Channel Performance & Optimisation - 30%
- Own, monitor, and optimise the performance of Telkom’s digital channels.
- Monitoring and improving key digital KPIs including Monthly Active Users (MAU), Daily Active Users (DAU), conversion rates, recharge. frequency, ARPU uplift, Platform Conversion Rates, Platform Commissions, Payment Conversion rates, and Customer Retention rates.
- Identifying and resolving digital funnel breakpoints that impact customer experience and transaction completion.
- Driving data-led optimisation initiatives including A/B testing and behavioural analytics.
- Supporting growth in revenue contribution through digital channels.
- Supporting increased adoption of connectivity services and digital offerings via Telkom’s digital platforms.
Digital Funnel & Customer Journey Optimisation - 25%
- Drive continuous improvement across key digital customer journeys.
- Analysing customer behaviour and funnel performance across key digital journeys.
- Identifying optimisation opportunities across discovery/ search, subscriber/ merchant onboarding, product/service purchasing, once off and recurring payments, service management/delivery, retention, and support journeys.
- Collaborating with UX, Analytics, and Product teams to improve usability and conversion.
- Ensuring optimisation initiatives translate into measurable improvements in digital channel performance.
- Supporting the delivery of seamless self-service digital experiences.
Digital Channel Roadmap Execution & Delivery Management - 25%
- Execute the approved digital channels roadmap in alignment with the Digital Channels strategy.
- Translating channel performance insights and commercial priorities into feature requirements and backlog inputs.
- Coordinating delivery with Product, IT, UX, and Analytics teams.
- Ensuring effective progress of digital initiatives and roadmap execution.
- Overseeing release outcomes to ensure quality delivery, minimal defects, and stable platform performance.
- Escalating risks, delivery constraints, and dependencies where required.
Cross-Functional Coordination & Stakeholder Management - 20%
- Coordinate digital channel initiatives across multiple internal teams.
- Coordinating digital channel initiatives across Marketing, Commercial, Operations, Customer Care, and IT teams.
- Supporting the integration of campaigns, promotions, and commercial offers within Telkom’s digital channels.
- Facilitating alignment between technical delivery teams and commercial stakeholders.
- Supporting digital adoption initiatives across Telkom’s platforms, products, services and mobile advertising channels.
- Escalating risks, constraints, and delivery dependencies to the Senior Manager where required.
Vendor & SLA Management - 10%
- Support the management of vendors and delivery partners involved in digital channel operations.
- Monitoring and managing operational SLAs with digital development and analytics partners.
- Supporting defect resolution and platform performance monitoring.
- Ensuring compliance with digital governance, security, and POPIA requirements.
- Supporting the ongoing stability and performance of digital platforms.
Reporting, Insights & Continuous Improvement - 15%
- Provide ongoing visibility into digital channel performance and optimisation opportunities.
- Developing and maintaining digital performance dashboards.
- Producing daily, weekly and monthly performance reports with actionable insights.
- Contributing input into business cases for digital enhancements.
- Recommending optimisation initiatives based on data analysis and channel performance insights.
Education
NQF 6: National Diploma/ Advanced Diploma/ Certificate
- Experience
- 5 Years relevant experience
go to method of application »
Job Responsibilities
Implemented Operational Plan (10 20%)
- Interpret operational plan
- Identify targets
- Compile action plan
- Define goals
- Utilize relevant information
- Compile implementation strategy
Managed Performance (10 20%)
- Communicate desired outcomes
- Monitor progress
- Evaluate/ measure results
- Implement corrective actions
- Provide feedback
- Set performance standards
Implemented Conducive/ Legislative Environment (10 20%)
- Determine intervention plan
- Obtain commitment
- Communicate intervention plan
- Monitor implementation
- Initiate corrective action
- Measure results
- Provide feedback
- Interpret climate intervention strategy
Managed Changing Operational Needs (10 20%)
- Identify need to change
- Manage responses to change effectively
- Sensitise role-players
- Manage conflict effectively
- Disruptions to change are identified and managed
Managed Finances (10 20%)
- Determine need
- Provide feedback
- Obtain approval
- Compile budget
- Set targets
- Inform all role players
- Monitor budget expenditure/ income
Managed Channels (10 20%)
- Develop channel plans
- Assess performance and competence
- Observe and monitor performance
- Conduct planning sessions
- Interpret business plan and channel profiles, targets, performance and commissions and incentives
- Conduct information sessions to channels
- Assess training needs and provide and co-ordinate channel training regarding products, services, processes, procedures.
- Give feedback/ counselling/ coaching
Education
- NQF 6: National Diploma/ Advanced Diploma/ Certificate
- OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
Experience
- 5 Years relevant experience
- OR 7 years experience
Additional Information
Experience:
- Experience in corporate mobile sales.
go to method of application »
Job Responsibilities
OUTPUT 1
SUB-OUTPUTS
- Receive faults/request
- Analyse the fault/ request
- Rectify or allocate fault/ request to applicable parties
- Apply change control procedures
RANGE
- Types of solutions
- Types of Maintenance
- Functional Specifications
- CMID's
- RCAs
OUTPUT 2
SUB-OUTPUTS
- Follow appropriate processes
- Roll out solution
- Perform trouble shooting
- Monitor system to ensure stability
- Implement interfaces
RANGE
- Types of implementation:
- Implementation Plan
- Installation Manual
- System Administration Instructions
- Operating Instructions
- Disaster Recovery Plan
- User Guide/ Manuals
- Training Documentation/ Manuals
- Roll-Out Plan
- Progress Reports
- Review Document/ Report
OUTPUT 3
SUB-OUTPUTS
- Receive/ analyse request
- Determine nature of support/ project to be provided
- Execute support/ project actions
- Provide feedback
- Update documentation
RANGE
OUTPUT 4
SUB-OUTPUTS
- Check that solutions conform to original specification
- Test any errors identified
- Arrange for customers for testing and approval
- Assist with negotiation & compilation of Service Level Agreements
- Obtain approval to continue
RANGE
- New solutions
- Test Plan
- Test Cases
- Test Reports/ Results
- Plan For User Testing
- Acceptance Test Plan
- SLA
OUTPUT 5
SUB-OUTPUTS
- Make sure application is monitored by the approved Telkom monitoring software
- All possible variables is measured by the approved Telkom monitoring software
RANGE
- Documentation/ Manuals
- Foglight
OUTPUT 6
SUB-OUTPUTS
- Identify the need for a new document
- Research information to satisfy the need
- Create the document
- Get approval for the document
- File a signed or electronic copy of document
- Revise the document as necessary
RANGE
- Types of feasibility studies:
- Package Evaluation
- Standard for Feasibility Study Report
- Request for Information
Education
- NQF 6: National Diploma/ Advanced Diploma/ Certificate
Experience
- 3 Years relevant experience
Method of Application
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