Desktop Support Technician – T1 (Onsite – Bellville) at Datafin Recruitment

ENVIRONMENT:

• Our client is seeking an IT Support Technician to provide day-to-day technical support, maintain IT infrastructure and ensure the smooth operation of hardware, software and network systems.
• The successful candidate will assist with troubleshooting, system maintenance, Microsoft 365 administration and IT security while delivering professional and efficient user support.

DUTIES:

• Provide day-to-day IT support and troubleshoot hardware, software and network-related issues.
• Install, configure and maintain computers, printers, networks and other IT equipment.
• Provide support for Microsoft 365, Office 365, OneDrive and Active Directory.
• Assist with network maintenance, system upgrades and IT security.
• Manage and resolve service requests efficiently.
• Deliver professional technical support and customer service to users.

REQUIREMENTS:

• Minimum of 2 years’ relevant IT support experience.
• CompTIA A+, Network+, an IT diploma or an equivalent qualification.
• Good knowledge of Microsoft 365, Active Directory, PC hardware and networking.
• Valid driver’s licence and own reliable vehicle.
• Proficiency in English and/or Afrikaans.

ATTRIBUTES:

• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a professional approach to service delivery.
• Organised, proactive and able to manage service requests efficiently.
• Able to work independently and prioritise technical issues effectively