Ops Specialist: Inventory Systems at Telkom

Core Description

Provide business support for NIP inventory systems; ensure data integrity and the compliance to business methods, procedures and processes, together with relevant maintenance of system information.

Job Responsibilities

OUTPUT 1

• Provided Technical Support

SUB-OUTPUTS

• Receive request from customer
• Determine the nature of the query or request
• Identify resources required to handle request or query
• Route the query/ request to applicable staff member
• Provide appropriate support
• Provide consultancy
• Monitor progress against committed dates
• Feedback to customer

RANGE

• NetPlan: PNI & LNI
• Cramer
• Service Fulfillment Solution

OUTPUT 2

• Compiled Reports/ Documentation

SUB-OUTPUTS

• Collate relevant information
• Analyze information
• Compile report
• Distribute to relevant role players
• Perform Information Management

RANGE

• Daily
• Weekly
• Monthly
• Bi-annual
• Yearly
• Adhoc requests
• Routine Reports
• NetPlan: PNI & LNI
• Cramer
• Service Fulfillment Solution

OUTPUT 3

• Maintained Database

SUB-OUTPUTS

• Receive information
• Analyze information
• Capture data
• Create or update relevant records

RANGE

• Equipment
• Valid Codes
• NetPlan: PNI & LNI
• Cramer
• Service Fulfillment Solution

OUTPUT 4

• Handled Faults/ Requests

SUB-OUTPUTS

• Receive a complaint/ request
• Evaluate request
• Log fault/ request into system
• Investigate fault/ request
• Identify responsible parties for fault/ request
• Rescue/ escalate fault/ request
• Provide informal/ formal education on faults prevention
• Request/ provide progress report to customer until fault is resolved
• Clear the fault/ request
• Monitor the system to avoid future failures

RANGE

• NetPlan: PNI & LNI
• Cramer
• Service Fulfillment Solution

OUTPUT 5

• Upgraded Systems

SUB-OUTPUTS

• Accept/ initiate request/ directive
• Check hardware/ software
• Obtain approval
• Implement upgrade
• Run test
• Resolve request/ directive

RANGE

• Hardware
• Software
• NetPlan: PNI & LNI
• Cramer
• Service Fulfillment Solution

OUTPUT 6

• Maintained Systems

SUB-OUTPUTS

• Process local parameter request
• Request parameter changes from National Support
• Receive feedback/ confirmation of changes from National Support
• Determine national/ local impact
• Test parameter/ profile changes on system
• Document/ record changes
• Communicate to end users
• Maintain templates and specifications

RANGE

• Reference data
• Templates
• Specifications
• Configuration
• NetPlan: PNI & LNI
• Cramer
• Service Fulfillment Solution

Core Competencies

FUNCTIONAL KNOWLEDGE

• Computer Software; Telkom Policies; Telkom Procedures; Telkom Technologies

FUNCTIONAL SKILLS

• Interpersonal; Communicating; Computer Applications; Analytical; Problem Solving

ATTITUDES/ LEADERSHIP COMPETENCIES

• Performance Driven; Responsible; Customer Focus; Dedicated; Reliable; Accurate; Team Player

Education

• NQF 4: Grade 12

Experience

• 5 Years relevant experience