Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 17, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.


    Read more about this company

     

    Ops Specialist: Inventory Systems

    Core Description

    Provide business support for NIP inventory systems; ensure data integrity and the compliance to business methods, procedures and processes, together with relevant maintenance of system information.

    Job Responsibilities

    OUTPUT 1

    • Provided Technical Support

    SUB-OUTPUTS

    • Receive request from customer
    • Determine the nature of the query or request
    • Identify resources required to handle request or query
    • Route the query/ request to applicable staff member
    • Provide appropriate support
    • Provide consultancy
    • Monitor progress against committed dates
    • Feedback to customer

    RANGE

    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 2

    • Compiled Reports/ Documentation

    SUB-OUTPUTS

    • Collate relevant information
    • Analyze information
    • Compile report
    • Distribute to relevant role players
    • Perform Information Management

    RANGE

    • Daily
    • Weekly
    • Monthly
    • Bi-annual
    • Yearly
    • Adhoc requests
    • Routine Reports
    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 3

    • Maintained Database

    SUB-OUTPUTS

    • Receive information
    • Analyze information
    • Capture data
    • Create or update relevant records

    RANGE

    • Equipment
    • Valid Codes
    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 4

    • Handled Faults/ Requests

    SUB-OUTPUTS

    • Receive a complaint/ request
    • Evaluate request
    • Log fault/ request into system
    • Investigate fault/ request
    • Identify responsible parties for fault/ request
    • Rescue/ escalate fault/ request
    • Provide informal/ formal education on faults prevention
    • Request/ provide progress report to customer until fault is resolved
    • Clear the fault/ request
    • Monitor the system to avoid future failures

    RANGE

    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 5

    • Upgraded Systems

    SUB-OUTPUTS

    • Accept/ initiate request/ directive
    • Check hardware/ software
    • Obtain approval
    • Implement upgrade
    • Run test
    • Resolve request/ directive

    RANGE

    • Hardware
    • Software
    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 6

    • Maintained Systems

    SUB-OUTPUTS

    • Process local parameter request
    • Request parameter changes from National Support
    • Receive feedback/ confirmation of changes from National Support
    • Determine national/ local impact
    • Test parameter/ profile changes on system
    • Document/ record changes
    • Communicate to end users
    • Maintain templates and specifications

    RANGE

    • Reference data
    • Templates
    • Specifications
    • Configuration
    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    Core Competencies

    FUNCTIONAL KNOWLEDGE

    • Computer Software; Telkom Policies; Telkom Procedures; Telkom Technologies

    FUNCTIONAL SKILLS

    • Interpersonal; Communicating; Computer Applications; Analytical; Problem Solving

    ATTITUDES/ LEADERSHIP COMPETENCIES

    • Performance Driven; Responsible; Customer Focus; Dedicated; Reliable; Accurate; Team Player

    Education

    • NQF 4: Grade 12

    Experience

    • 5 Years relevant experience

    Method of Application

    Interested and qualified? Go to Telkom on jobs.telkom.co.za to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Telkom Back To Home

Related Companies Hiring Now

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail