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  • Posted: Jun 17, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.

    Read more about this company


    Ops Specialist: Inventory Systems

    Core Description

    Provide business support for NIP inventory systems; ensure data integrity and the compliance to business methods, procedures and processes, together with relevant maintenance of system information.

    Job Responsibilities

    OUTPUT 1

    • Provided Technical Support


    • Receive request from customer
    • Determine the nature of the query or request
    • Identify resources required to handle request or query
    • Route the query/ request to applicable staff member
    • Provide appropriate support
    • Provide consultancy
    • Monitor progress against committed dates
    • Feedback to customer


    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 2

    • Compiled Reports/ Documentation


    • Collate relevant information
    • Analyze information
    • Compile report
    • Distribute to relevant role players
    • Perform Information Management


    • Daily
    • Weekly
    • Monthly
    • Bi-annual
    • Yearly
    • Adhoc requests
    • Routine Reports
    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 3

    • Maintained Database


    • Receive information
    • Analyze information
    • Capture data
    • Create or update relevant records


    • Equipment
    • Valid Codes
    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 4

    • Handled Faults/ Requests


    • Receive a complaint/ request
    • Evaluate request
    • Log fault/ request into system
    • Investigate fault/ request
    • Identify responsible parties for fault/ request
    • Rescue/ escalate fault/ request
    • Provide informal/ formal education on faults prevention
    • Request/ provide progress report to customer until fault is resolved
    • Clear the fault/ request
    • Monitor the system to avoid future failures


    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 5

    • Upgraded Systems


    • Accept/ initiate request/ directive
    • Check hardware/ software
    • Obtain approval
    • Implement upgrade
    • Run test
    • Resolve request/ directive


    • Hardware
    • Software
    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    OUTPUT 6

    • Maintained Systems


    • Process local parameter request
    • Request parameter changes from National Support
    • Receive feedback/ confirmation of changes from National Support
    • Determine national/ local impact
    • Test parameter/ profile changes on system
    • Document/ record changes
    • Communicate to end users
    • Maintain templates and specifications


    • Reference data
    • Templates
    • Specifications
    • Configuration
    • NetPlan: PNI & LNI
    • Cramer
    • Service Fulfillment Solution

    Core Competencies


    • Computer Software; Telkom Policies; Telkom Procedures; Telkom Technologies


    • Interpersonal; Communicating; Computer Applications; Analytical; Problem Solving


    • Performance Driven; Responsible; Customer Focus; Dedicated; Reliable; Accurate; Team Player


    • NQF 4: Grade 12


    • 5 Years relevant experience

    Method of Application

    Interested and qualified? Go to Telkom on to apply

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