Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.
Core Description
Provide business support for NIP inventory systems; ensure data integrity and the compliance to business methods, procedures and processes, together with relevant maintenance of system information.
Job Responsibilities
OUTPUT 1
- Provided Technical Support
SUB-OUTPUTS
- Receive request from customer
- Determine the nature of the query or request
- Identify resources required to handle request or query
- Route the query/ request to applicable staff member
- Provide appropriate support
- Provide consultancy
- Monitor progress against committed dates
- Feedback to customer
RANGE
- NetPlan: PNI & LNI
- Cramer
- Service Fulfillment Solution
OUTPUT 2
- Compiled Reports/ Documentation
SUB-OUTPUTS
- Collate relevant information
- Analyze information
- Compile report
- Distribute to relevant role players
- Perform Information Management
RANGE
- Daily
- Weekly
- Monthly
- Bi-annual
- Yearly
- Adhoc requests
- Routine Reports
- NetPlan: PNI & LNI
- Cramer
- Service Fulfillment Solution
OUTPUT 3
SUB-OUTPUTS
- Receive information
- Analyze information
- Capture data
- Create or update relevant records
RANGE
- Equipment
- Valid Codes
- NetPlan: PNI & LNI
- Cramer
- Service Fulfillment Solution
OUTPUT 4
SUB-OUTPUTS
- Receive a complaint/ request
- Evaluate request
- Log fault/ request into system
- Investigate fault/ request
- Identify responsible parties for fault/ request
- Rescue/ escalate fault/ request
- Provide informal/ formal education on faults prevention
- Request/ provide progress report to customer until fault is resolved
- Clear the fault/ request
- Monitor the system to avoid future failures
RANGE
- NetPlan: PNI & LNI
- Cramer
- Service Fulfillment Solution
OUTPUT 5
SUB-OUTPUTS
- Accept/ initiate request/ directive
- Check hardware/ software
- Obtain approval
- Implement upgrade
- Run test
- Resolve request/ directive
RANGE
- Hardware
- Software
- NetPlan: PNI & LNI
- Cramer
- Service Fulfillment Solution
OUTPUT 6
SUB-OUTPUTS
- Process local parameter request
- Request parameter changes from National Support
- Receive feedback/ confirmation of changes from National Support
- Determine national/ local impact
- Test parameter/ profile changes on system
- Document/ record changes
- Communicate to end users
- Maintain templates and specifications
RANGE
- Reference data
- Templates
- Specifications
- Configuration
- NetPlan: PNI & LNI
- Cramer
- Service Fulfillment Solution
Core Competencies
FUNCTIONAL KNOWLEDGE
- Computer Software; Telkom Policies; Telkom Procedures; Telkom Technologies
FUNCTIONAL SKILLS
- Interpersonal; Communicating; Computer Applications; Analytical; Problem Solving
ATTITUDES/ LEADERSHIP COMPETENCIES
- Performance Driven; Responsible; Customer Focus; Dedicated; Reliable; Accurate; Team Player
Education
Experience
- 5 Years relevant experience
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Core Description
Development and maintenance of Openserve Web Applications, dashboards, analytics and reports. Designing, developing, and modifying database application software programs and systems components according to business specifications and requirements. Includes programming, testing, debugging and implementation.
Job Responsibilities
- Define, develop, and execute Extract, transform and load (ETL) modules to enable reporting and analytics for the Openserve Business Units.
- Build web-based business intelligence dashboards for technical, operational and sales and marketing functions.
- Provide near-real time insights and foresights for technical, operational and sales and marketing functions.
- Design, build and maintain Key Performance Indicators (KPI) and Service Level Agreements (SLA) operational reports for Openserve operations.
- Perform basic trend analysis operational data, operational dashboards, and market trends to provide insights and foresight to the Openserve business.
- Apply best practices in business intelligence data engineering for the scalability and efficiency of software, including new software packages, front or back end.
- Maintain predictive analytical models that advise business with regards to trends, patterns, and relationships in data to drive business unit’s outputs.
- Apply and leverage best practices and standards within the area of Business Intelligence and Reporting.
- Execute data extraction and integration with various databases and data warehouse.
- Actively participate in ongoing cross skilling and knowledge sharing within teams to manage capacity constraints and remove “key-man” dependency constraints.
- Ensuring that own skills are kept current by way of continuous learning within the discipline of business intelligence and reporting.
Core Competencies
FUNCTIONAL KNOWLEDGE:
Business information management systems; Database Management; Reporting; Hardware; Software; Telkom IT systems, Statistical Analysis; Data Analytics; Web development; Software Development Lifecycle; ETL tools; Data warehouse
FUNCTIONAL SKILLS:
System Thinking; Conceptual Ability; Communicating (Verbal & Written); Planning, Organising & Executing; Analytical; Problem solving, Analysis and Synthesis from multiple datasets; Report Writing. Problem Solving; Database scripting
COMPETENCIES (BEHAVIOUR)
Thought Leadership: Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
Business Leadership: Pursuing goals; Upholding standards; Managing tasks; Seizing opportunities
Personal Leadership: Emotional Intelligence; Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values
Education
- NQF 4: Grade 12
- NQF 6: 3 year Diploma/ National Diploma in Information Technology
Experience
- 5 Years relevant experience
- OR 3 years relevant experience
Special Requirements
- Willing to travel
- Willing to work long hours
Key Stakeholders
Internal:
- HR
- Finance
- IT
- Business Volume and Value
- Marketing
- Networks and Wholesale
- Legal Services
- Consumers
- Suppliers
- Industry and regulatory bodies
- 3rd Party Dealers
- Revenue Assurance
- Risk Management
- Line management
- IT
External:
Additional Information
Experience:
- 5 Years relevant IT development experience (Grade 12) or 3 years relevant experience (IT Degree/Diploma).
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Core Description
- Responsible for the effective management of Order Management in the region. Responsible to seamlessly manage the processes in the value chain in order to create and sustain a positive customer experience.
Job Responsibilities
Responsible for the management of Order Management in accordance with the business objectives:
- Manage all functions pertaining the processes in the value chain (Bucket management)
- Develop and execute an operational plan
- Obtain required information from key role players
- Identify targets & goals for environment
- Ensures that all services rendered to customers in a specific portfolio
- Support Openserve's defend and grow revenue strategy
- Achieve optimal customer experience in the region
- Execution of services and solutions provided to the customer base through leadership, coordination, measurement and control
- Support to strategic projects led from Openserve and other parts of Openserve Group
- Drive completion of programs/ projects, monitor and measure success
- Perform risk identification and mitigation planning
- Ensure seamless integration between systems before implementation
- Liaise with relevant stake holders identify and resolve business/ process bottlenecks
- Deliver continuous innovation and evolution of processes and procedures
Manage the performance, productivity, development and wellbeing of own team:
- Effective people management
- Provide appropriate training and development initiatives
- Establish conducive work environment
- Manage employee health & safety
- Develop a high performance driven team
- Manage the performance, productivity, and wellbeing of own team
- Ensure leadership and performance that is aligned with the Openserve culture and values
- Implement human capital plan and work force planning
- Drive BBBEE Diversity targets
Build and maintain efficient relationships with key internal and external stakeholders and service providers
- Manage OPEX and CAPEX budget, expenditure and performance reporting with strict discipline
- Ensure legislator compliance and corporate governance
- Implement and adhere to Openserve policies and procedures
Core Competencies
FUNCTIONAL KNOWLEDGE
- Customer experience; Technology; Telecommunications; Openserve Policies & Procedures; Business Acumen; Financial Management; Operational
FUNCTIONAL KNOWLEDGE
- System;
- Project Management Methodology (PMBOK); Measurement Techniques
FUNCTIONAL SKILLS
- Conceptual Ability; Performance Achievement; Innovation; Problem Solving; Empowering; Technical; Diversity Management; Interpersonal; Change Management; Integration Management
ATTITUDES/ LEADERSHIP COMPETENCIES
- Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
- Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
- Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
- People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
- Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values
Education
- NQF 6: 3 year Diploma/ National Diploma
Experience
- 7 years experience, of which at least 2 years on supervisory level
Key Stakeholders
- Customers
- Suppliers/Service Providers
- Partners
- Internal customers
- External customers
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