Manager: Order Management at Telkom

Core Description

• Responsible for the effective management of Order Management in the region. Responsible to seamlessly manage the processes in the value chain in order to create and sustain a positive customer experience.

Job Responsibilities
Responsible for the management of Order Management in accordance with the business objectives:

•  Manage all functions pertaining the processes in the value chain (Bucket management)
•  Develop and execute an operational plan
•  Obtain required information from key role players
•  Identify targets & goals for environment
•  Ensures that all services rendered to customers in a specific portfolio
•  Support Openserve's defend and grow revenue strategy
•  Achieve optimal customer experience in the region
•  Execution of services and solutions provided to the customer base through leadership, coordination, measurement and control
•  Support to strategic projects led from Openserve and other parts of Openserve Group
•  Drive completion of programs/ projects, monitor and measure success
•  Perform risk identification and mitigation planning
•  Ensure seamless integration between systems before implementation
•  Liaise with relevant stake holders identify and resolve business/ process bottlenecks
•  Deliver continuous innovation and evolution of processes and procedures

Manage the performance, productivity, development and wellbeing of own team:

•  Effective people management
•  Provide appropriate training and development initiatives
•  Establish conducive work environment
•  Manage employee health & safety
•  Develop a high performance driven team
•  Manage the performance, productivity, and wellbeing of own team
•  Ensure leadership and performance that is aligned with the Openserve culture and values
•  Implement human capital plan and work force planning
•  Drive BBBEE Diversity targets

Build and maintain efficient relationships with key internal and external stakeholders and service providers

•  Manage OPEX and CAPEX budget, expenditure and performance reporting with strict discipline
•  Ensure legislator compliance and corporate governance
•  Implement and adhere to Openserve policies and procedures

Core Competencies
FUNCTIONAL KNOWLEDGE

• Customer experience; Technology; Telecommunications; Openserve Policies & Procedures; Business Acumen; Financial Management; Operational

FUNCTIONAL KNOWLEDGE

• System;
• Project Management Methodology (PMBOK); Measurement Techniques

FUNCTIONAL SKILLS

• Conceptual Ability; Performance Achievement; Innovation; Problem Solving; Empowering; Technical; Diversity Management; Interpersonal; Change Management; Integration Management

ATTITUDES/ LEADERSHIP COMPETENCIES

• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
• Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 7 years experience, of which at least 2 years on supervisory level

Key Stakeholders

• Customers
• Suppliers/Service Providers
• Partners
• Internal customers
• External customers