Salesforce Technical Consultant at GBS

Job Description

• Join a high-impact team transforming business through Salesforce innovation.
• We’re looking for a dynamic Salesforce Technical Consultant who can turn business needs into powerful Salesforce solutions. If you love building, optimizing, and driving CRM excellence — this role is for you.

Key Responsibilities

• Support scalable Salesforce solutions that meet business needs.
• Configure SF and custom apps.
• Build custom components.
• Integrate Salesforce with external systems via APIs and middleware.
• Lead data migrations, cleansing, and mapping activities.
• Produce high-quality technical documentation and release notes.
• Support end-users with troubleshooting and training.
• Ensure all solutions meet Salesforce security, governance, and best practices.
• Understanding of Troubleshooting techniques and testing approaches to ensure stability of environment.
• Setup of automation testing and improvements to testing and configuration processes.
• Understanding of Devops, environment setup and deployment management.
• Setup of reporting / Dashboards and system monitoring.
• Strong understanding of Salesforce flows and implementation to meet bespoke requirements.
• Training capability to upskill others in the usage of Salesforce.
• Consistent identification of process and system improvements.

 Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (advantageous).

Salesforce certifications such as:

• Platform Developer I / II
• Salesforce Administrator
• Sales/Service Cloud Consultant

 Experience (Required)

• 3–5+ years working on Salesforce as a consultant, developer, or technical specialist.
• CRM module experience and proficiency is essential.
• Proven expertise in Salesforce configuration (objects, fields, flows, reports, dashboards).
• Solid understanding of Salesforce architecture, data model, automation, and security.
• Experience with DevOps tools like Gearset or Copado (advantageous).