Ops Specialist: Product Management/Devel at Telkom

Core Description

To assist in the execution of product life cycle management in the most effective way that would optimise product performance and customer satisfaction.

Job Responsibilities

OUTPUT 1

• Launched Product Enhancements

SUB-OUTPUTS

• Develop preliminary screen and gain approval
• Compile product launch plan
• Obtain approval of product launch plan
• Establish product launch team
• Allocate responsibilities and target dates to team members
• Ensure execution of allocated tasks/ responsibilities
• Arrange progress review meetings
• Manage the launch function of product
• Evaluate launch and provide feedback to relevant parties

RANGE

• Product Description & Status
• Pricing Plan
• Distribution Plan
• Promotion Plan
• Competitive Assessment

OUTPUT 2

• Trained Customers

SUB-OUTPUTS

• Identify internal customers who require training
• Identify external customers who require training
• Coordinate training content and programme with training group or
• conduct product management workshop
• Ensure training is provided to internal customers
• Obtain feedback with regard to training effectiveness

RANGE

• Internal customers :
• Operational Personnel

OUTPUT 3

• Produced Management Reports

SUB-OUTPUTS

• Obtain all relevant information
• Draw up report schedule
• Produce reports
• Forward report
• Obtain feedback/ approval with regard to submitted reports
• Utilize quality process to analyze and present data

RANGE

• Availability of information
• Record of facts/ own conclusions

OUTPUT 4

• Developed Product Plans

SUB-OUTPUTS

• Document product plans
• Obtain buy in from stakeholders
• Finalize product plans
• Approve product plans
• Compile virtual team

RANGE

• Marketing plans
• Components of product plan :

OUTPUT 5

• Executed Product Plans

SUB-OUTPUTS

• Allocate responsibilities and target dates to team members
• Arrange progress review meetings
• Ensure execution of allocated tasks/ responsibilities

RANGE

• Distribution plan
• Components of product plan :
• Product Description and Status
• Pricing plan
• Promotion plan
• Competitive Assessment

OUTPUT 6

• Managed Customer Portfolio

SUB-OUTPUTS

• Compile reports
• Analyse data
• Identify trends
• Make recommendations

RANGE

• Data
• Post-paid
• Pre-Paid
• Loyalty
• Campaigning
• Hybrid
• Telkom Mobile
• Voice

Competencies

• Leveraging Opportunities
• Displaying Creativity
• Communicating Effectively
• Sharing Information

Core Competencies

FUNCTIONAL KNOWLEDGE

• Marketing; Market Trends; Technical Products; Marketing Procedures; Business Acumen

FUNCTIONAL SKILLS

• Presentation Techniques; Computer Applications; Project Management; Negotiation Techniques; Report Writing Techniques
• ATTITUDES/ LEADERSHIP COMPETENCIESCost Conscious; Goal Orientated; Committed; Punctual

Education

• NQF 6: 3 year Diploma/ National Diploma
• OR NQF 4: Grade 12

Experience

• 3 Years relevant experience
• OR 5 years relevant experience