Ops Supervisor - Polokwane at The Heineken Company

Key Performance Areas would include, but are not limited to:

• Ensure cost effective warehousing and distribution of company products
• Ensure the effective functioning of the following departments, namely: Optimal Transport Management, Customer Deliveries, and Outsource Services
• Engaging Transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments
• Oversee the Warehouse to ensure stock availability and quality
• Minimise overtime and temporary employee usage
• Maintain a high level of customer service
• Manage performance of contractors according to the agreed SLA
• Ensure effective and proper maintenance of all company assets in the warehouse i.e. all MHE’s and Trailers.
• Ensure high level of health and safety standards is maintained at all times as well as compliance to all legal requirements on H&S.
• Assist in development of Business plans in line with relevant guidelines
• Effectively handle customer complaints and ensure corrective action taken
• Ensure strict adherence to Corporate Governance
• Evaluate and maintain loss control procedures on an on-going basis
• Ensure routine Quality Control inspections in Operations
• Understanding, implementation and adherence to Internal Control Measures such as: ICC’s, ISO requirements, Owner Driver Audits, and Operations Excellence
• Perform administration/reporting effectively
• Improving business processes to ensure achievements of Business Objectives

The successful candidate must have the following qualification, skills and experience:

• A relevant tertiary qualification
• 1 to 3 years experience in FMCG Logistics / Distribution Environment
• Proficient in MS Office,
• SAP, Strato, Qlikview, Success Factors experience beneficial
• The ability to work under pressure and meet tight deadlines
• Excellent communication skills (both written and oral) and sound presentation skills
• The ability to work after hours and / or shifts if necessary
• Knowledge of all relevant legislation
• Knowledge of customer service principles and practice
• Experience in a customer service environment is essential

Demonstrates proficiency in the following Behavioural competencies:

• Lead Self
• Personal effectiveness
• Resilience
• Model the Organisation
• Thinking and Innovation
• Business Acumen
• Adaptability
• Problem solving
• Relationship
• Customer focus
• Builds and maintain relationships
• Engagement skills
• Management
• Planning, Organising & Controlling
• Deliver Results
• Creates ownership Leadership