Ops Supervisor at The Heineken Company

Purpose of the Position:

The effective management of all activities in the Operations relating to Customer Deliveries and the completion of all reasonable tasks to ensure the operational efficiency of Heineken Beverages. To assist and support Heineken Beverages’ endeavoured to become more responsive to our competitors, customers and consumers.

Key Performance Areas would include, but are not limited to:

• Ensure cost effective warehousing and distribution of company products
• Ensure the effective functioning of the following departments, namely: Optimal Transport Management, Customer Deliveries, and Outsource Services
• Engaging Transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments
• Oversee the Warehouse to ensure stock availability and quality
• Minimise overtime and temporary employee usage
• Maintain a high level of customer service
• Manage performance of contractors according to the agreed SLA
• Ensure effective and proper maintenance of all company assets in the warehouse i.e. all MHE’s and Trailers.
• Ensure high level of health and safety standards is maintained at all times as well as compliance to all legal requirements on H&S.
• Assist in development of Business plans in line with relevant guidelines
• Effectively handle customer complaints and ensure corrective action taken
• Ensure strict adherence to Corporate Governance
• Evaluate and maintain loss control procedures on an on-going basis
• Ensure routine Quality Control inspections in Operations
• Understanding, implementation and adherence to Internal Control Measures such as: ICC’s, ISO requirements, Owner Driver Audits, and Operations Excellence
• Perform administration/reporting effectively
• Improving business processes to ensure achievements of Business Objectives

The successful candidate must have the following qualification, skills and experience:

• A relevant tertiary qualification
• 1 to 3 years experience in FMCG Logistics / Distribution Environment
• Proficient in MS Office,
• SAP, Strato, Qlikview, Success Factors experience beneficial
• The ability to work under pressure and meet tight deadlines
• Excellent communication skills (both written and oral) and sound presentation skills
• The ability to work after hours and / or shifts if necessary
• Knowledge of all relevant legislation
• Knowledge of customer service principles and practice
• Experience in a customer service environment is essential