Optical Assistant: Execuspecs Gateway at KFML Holdings Pty (Ltd)

Job Advert Summary    

• We are looking for a friendly, professional, and customer-focused Optical Assistant to join our team at Execuspec Gateway.
• In this role, you will be responsible for assisting customers with frame selection, processing optical orders, providing product information, and ensuring that every customer receives outstanding service throughout their journey in store. You will also support the practice with administrative duties, customer follow-ups, and maintaining accurate records.
• The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for delivering exceptional customer service. If you enjoy working in a fast-paced retail environment and take pride in creating a positive customer experience, we would love to hear from you.

Minimum Requirements    

• Matric certificate (certified copy required).

Related Experience

• Minimum of 12 months working experience, preferably in retail, customer service, or an optical environment.
• Computer literacy and the ability to work with optical or retail software systems (knowledge of Calico will be advantageous).

Special Training & Competencies

• Strong focus on customer service and customer satisfaction.
• Excellent communication and interpersonal skills.
• High level of attention to detail and accuracy.
• Strong administrative and organisational skills.
• Ability to take ownership and responsibility for tasks.
• Ability to work effectively within a team environment.
• Good numerical skills for quoting, invoicing and handling payments.
• Reliable, professional and self-motivated.
• Flexibility
• Perform additional functions or duties as required to ensure the smooth operation of the practice.

Duties and Responsibilities    
Customer Service

• Provide excellent front-line service to customers and ensure every interaction reflects the brand’s commitment to outstanding customer care.
• Assist customers with frame selection based on their prescription, face shape, and personal preferences.
• Ensure that every customer enjoys a pleasant and professional experience in store.

Frontline Service

• Provide accurate quotations for frames, lenses and lens add-ons using the store system.
• Ensure that patient portions, medical aid benefits and payment options are clearly communicated to customers before orders are processed.

Order Processing and Administration

• Capture customer information accurately on the system and process orders according to store procedures.
• Prepare and send lab orders, ensuring that all details are correct and clearly recorded.
• File pending jobs and maintain accurate records of orders and customer documentation.

Laboratory and Supplier Liaison

• Communicate professionally with laboratories and suppliers regarding orders.
• Follow up on delayed orders and notify customers of any changes to collection dates.

Collection of Spectacles

• Notify customers when their spectacles or lenses are ready for collection.
• Ensure that spectacles are clean, properly adjusted and comfortable for the customer before collection.
• Explain the use and care of lenses, including features such as multifocals or tinted lenses.

Adjustments and Repairs

• Carry out minor spectacle adjustments and repairs when required.
• Ensure that customers are informed when adjustments are performed on their own spectacles at their own risk.

Contact Lens Assistance

• Assist with contact lens orders, stock management and patient collections.
• Provide guidance to customers regarding the use and care of contact lenses where required.

Administrative Duties

• Schedule appointments and capture customer details accurately.
• Answer telephone calls professionally and assist customers with enquiries.
• Process payments, issue receipts and balance the cash box according to procedures.
• Assist with data capturing, filing, stock management, ordering stationery and general store administration.

Customer Follow-Up

• Contact customers regarding order collections and follow up on jobs not collected.
• Handle customer queries or complaints professionally and escalate to management where necessary.

Training and Development

• Attend training sessions and remain updated on products, pricing structures and customer service standards.

Attendance

• Ensure the attendance register is maintained and kept up to date.

Deadline:10th March,2026