Order Fulfilment Controller (Bloemfontein) at Econo Foods

PURPOSE OF THE ROLE

• To oversee and coordinate all activities related to the outbound fulfilment process, including picking, staging, and loading of orders, while ensuring operational efficiency, staff performance, safety compliance, and customer satisfaction.

KEY RESPONSIBILITIES

Planning & Coordination

• Attend weekly logistics meetings with Controllers and Logistics Manager.
• Analyze daily outbound sales, retail, and inter-branch plans.
• Communicate load capacity challenges stock planning and sales teams.
• Plan and priorities workload using Daily Order Tracker.
• Ensure sufficient equipment, pallets, and consumables are available.

Team Management

• Manage staff time, attendance, and performance.
• Allocate staff to operational areas and manage shift breaks.
• Conduct daily start- and end-of-day team meetings.
• Plan leave and address IR issues.
• Coach and train team members continuously.
• Ensure operator certifications are current.

Picking Oversight

• Print and review pick sheets.
• Ensure accurate placement and adherence to Out-of-Stock signage.
• Monitor picking progress and accuracy using Order Tracker and PACS.
• Conduct hourly walkthroughs to assess picker productivity and safety compliance.
• Capture and analyze invoice corrections.
• Update team on progress via WhatsApp and daily reporting tools.

Loading & Staging

• Oversee loading accuracy and product stability (wraps, stabilizing bars, seals).
• Monitor truck staging, pre-loading, and plug-in for cold chain continuity.
• Ensure timely loading and minimal turnaround time.
• Conduct spot checks to prevent unauthorized access and ensure quality control.
• Issue and manage seal registers and door logs.

Communication & Customer Service

• Communicate stock outs and delays to sales, stock, and retail teams.
• Address and document customer complaints.
• Provide ETA and load updates to distribution and recipient teams.
• Coordinate with Outbound Clerks for issue resolution.

Safety & Compliance

• Enforce PPE compliance and conduct safety spot checks.
• Monitor safe equipment usage and maintain updated registers.
• Ensure safe handling of company property.
• Allocate and verify appropriate equipment usage for loading bays.

Stock Control & Reporting

• Conduct daily stock counts in picking and loading areas.
• Manage PACS sheets for incorrect picks and ensure corrective action.
• Update IQ reports and KPI boards daily.
• Track and analyze performance using picking and loading reports.

Requirements

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) certificate or equivalent qualification.
• Proven experience of at least 3-5 years in a similar position, with a preference for experience within the FMCG Retail industry.

COMPETENCIES REQUIRED

• Building and maintaining relationships with strong interpersonal skills - living out the company values and unique HO HOLA culture. 
• Friendly, helpful, confident yet humble, and able to work well in a team.
• Ability to work in a highly competitive, fast-paced past and dynamic environment.
• Excellent communication and interpersonal skills. With the ability to communicate fluently in English (written and verbal).
• Comprehensive knowledge of Microsoft.
• Accuracy and attention to detail.

CLOSING DATE               

• 24 June 2026