Order Fulfilment Representative at PG Bison

Main functions will include but is not limited to:

•  Apply order fulfilment methods to achieve accurate and efficient order processing.
•  Perform in such a manner as to achieve the required service rating towards the CoE KPI’s, through system knowledge, accuracy, attitude, and proactive service. Implementing the business rules and procedures.
•  Create and enhance the buying experience of our customers through professional service using systems and applying processes
•  Provide support for queries, complaints, and general enquiries by applying sound problem-solving abilities.
•  Follow and apply order management procedures, tasks and administration, ensuring we follow through all orders to point of final customer receipt, meeting customer expectations.

Minimum qualifications and experience:

•  1-year minimum experience in a related field
•  General administration experience
•  Marketing/Sales degree and knowledge of export documentation will be an added advantage

Recommended skills, knowledge, and qualities:

•  Analytical skills
•  Problem solving
•  Planning ability
•  Systematic / Structured
•  Effective time management
•  Excellent communication and telephone skills
•  Computer literacy – MS Office, especially e-Mail, Word, Excel. Internet navigation
•  Self-motivated and highly goal-orientated
•  Attention to detail.
•  Strong interpersonal skills.
•  Ability to deal with conflict situations.
•  Dynamic team player
•  Ability to work under pressure and follow through on tasks.
•  Commitment to company vision, values & core philosophies