Order Management Specialist - Domestic Customer Services - 12 months fixed term contract at Roche

Key Responsibilities

Among other duties your role will entail:

• Processing orders from external systems or by receiving the request, verifying the content, loading into the internal system and processing for completion, generating a purchase order and confirm receipt
• Identifying IDOC errors for the local market, notifying the inbound logistics and inventory administrator and tracking resolution of the error
• Maintaining the customer files and providing feedback to supervisor on customer data, preparing customer reports
• Processing cost per billables (CPB)
• Tracking shipments, following up on shipment movement and delivery times and communicate delivery dates to customers
• Resolving customer queries and logistic claims, investigating the cause and identifying the solution
• Managing returns, identifying the solution, securing authorization to proceed and implementing as required
• Facilitating the credit movement of the stock by capturing the required data into the system, tracking the issuing of the credit note and notifying the relevant stakeholders

You, as an ideal candidate, will have the following skills, experience and education:

• NQF 5/6 in logistics or similar
• 3 to 5 years’ in customer experience in logistics or similar
• ERP system knowledge
• Communication, Customer services and care
• Planning, organizing, prioritizing and problem solving
• Accuracy and attention to detail