Orders Clerk - QPro Feeds at VKB Group

Job Description:

• Responsible for the creating and processing of sales orders received from clients on a daily basis on NAV.
• Open and manage weighbridge tickets on NAV.
• Updating the load sheets and production planning sheet daily.
• Coordinating daily sales, schedules, and administrational duties with the warehouse and Marketing teams.
• Handling customer inquiries and issue sales credit notes.
• Purchase orders, invoicing and related administration.
• Use Vendor reconciliation app to do vendor reconciliations.

QUALIFICATION & EXPERIENCE:   

• Grade 12
• Minimum 3-5 years' experience in Sales Administration.

KEY RESPONSIBILITIES:

• Obtain and verify New Customer application documentation.
• Open new Customer accounts on NAV.
• Manage and maintain Company’s Customer and client Data Base.
• Maintain records of trade agreements, correspondence, and special prices.
• Open Sales orders on NAV for Customer orders.
• Verify customer information, delivery date, time and transporter information are correct.
• Maintain all open orders on NAV.
• Act as the primary internal point of contact for customers, marketers and managers.
• Ensure the smooth running of sales process.
• Administration of customer suggestions and complaints by the customers and report them to the production department (Customer complaint management).
• Processing of customer invoices, when applicable.
• Follow-up on short payments.
• Obtain all signed POD’s from Transporters: Customer copy, Dispatch copy, security copy and weighbridge ticket.
• Ensure all documents are attached to the POD: Dispatch, security, and weighbridge ticket.
• Scan all signed POD’s and attach unto sales order on NAV.
• Follow-up on all POD queries.
• Process credit notes on sales and authorized discounts granted.
• Ensure all supported documents are attached.
• Continues follow-up on all discrepancies.
• Open and Invoice Purchase orders on NAV.
• Link the SO and PO for the load, ensure the tariff and weight is correct.
• Attach all necessary documents.
• Request vendor invoices and statements.
• Create vendor reconciliations.
• Continuous liaison with internal departments and suppliers regarding relevant transactions.
• Deal with suppliers and resolve all outstanding queries timeously.
• Manage open purchase orders daily.

SKILLS:

• Must be fluent in Afrikaans and English, writing and speaking.
• Must be able to work overtime and be available after hours to meet business requirements.
• People skills and team player.
• Mathematical and analytical skills.
• Planning, organizing, and control skills.
• Accuracy and precision.
• Computer literate: Microsoft Office (Intermediate)
• Customer orientated: Internal and external customers.
• Good communication skills.
• Ability to work under pressure.
• Ability to prioritize and work on your own initiative self-confident.